Trainer (BPO Experience)

Job Description

Employee trainers are responsible for developing the knowledge and skills of a company’s workforce. They ensure that a company has a workforce that can meet its current and future business objectives, and deliver quality products and services that meet customers’ needs. By developing skills and helping individuals reach their potential, trainers help to build employee satisfaction, making it easier for companies to attract and retain a quality workforce.

CORE RESPONSIILITIES

• Collaborate with management to identify company training needs

• Schedule new hire training and employee cross-training sessions

• Plan and implement an effective training curriculum

• Prepare training materials such as modules, videos, presentations, and assessments

• Train, guide, and mentor new employees

• Develop monitoring strategies and systems to ensure that all employees are performing job responsibilities according to training.

• Review and evaluate new hire performance and learning progress

• Test and review training materials

• Maintain database of all training materials

• Coordinate with operations for timely update of training materials

• Prepares surveys as necessary.

EDUCATION

• Bachelor’s Degree or some college preferred

EXPERIENCE/ SKILLS

• Strong interpersonal, written, oral communications, and presentation skills

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software

• Strict adherence to company philosophy, values, and objectives

• Ability to multitask, prioritize, organize, and manage time efficiently

• Strong program-specific process knowledge

• Ability to identify challenges, underlying issues and make recommendations for process improvement

• Proficient in critical thinking skills, and conflict resolution