Customer Success Specialist
30000 - 45000 PhpFull-time
Dempsey Resource Management, Inc.
NOW HIRING: CUSTOMER SUCCESS SPECIALIST
ICT PROVIDER INDUSTRY
Location: Diliman, Quezon City Position: Customer Success Specialist Experience: 2 Years Monthly Salary: ₱30,000–₱45,000QUALIFICATIONS
- Bachelor’s Degree in Business, Marketing, IT, or equivalent
- Ideally, at least 2 to 3 years of experience in a B2B Sales, Account Management, or Customer Success role
- Experience working in the IT industry is a plus
- Experience working with enterprise and government accounts is a plus
- Has a customer-first mindset and advocates excellent customer experience
RESPONSIBILITIES
- Maintain active and positive relationships with customers, partners, suppliers, and other relevant parties
- Address customer concerns and recommend possible solutions to company stakeholders for timely issue resolution
- Monitor customer experience from onboarding, after-sales support, and retention/renewal of contracts
- Coordinate and conduct periodic customer satisfaction surveys
- Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions
- Keep up-to-date on customer experience by monitoring solution performance and support experience
- Coordinate with relevant teams and departments to ensure a positive customer experience through effective and timely delivery of projects and services
- Collaborate with the Sales Team to ensure subscription renewals and overall growth of customer accounts
- Check technical documents/requirements for compliance, completeness, and cohesiveness to be submitted in support of request-for-payment requirements
- Check the status of requests for payment with project end-users in relation to the completeness and acceptance of submitted documentary requirements
- Revise and/or provide additional documents as needed
HOW TO APPLY
Interested applicants may submit their updated CV/Resume.Vacancy posted 24 days ago
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