Technical Writer
Gratitude Inc
Job Description
We are looking for an experienced Technical Writer to create, maintain, and improve technical documentation for IT products, software applications, and technology solutions.
The ideal candidate will have strong technical writing skills, experience documenting IT systems and software, and familiarity with API documentation tools. Experience in US healthcare, SaaS, cloud-based products, and Agile environments will be an added advantage.
Key Responsibilities
Create, review, and maintain clear, accurate, and user-friendly technical documentation.
Develop API documentation, technical guides, product documentation, and system references.
Translate complex technical concepts into easy-to-understand documentation for technical and non-technical audiences.
Collaborate with software developers, engineers, product managers, and other stakeholders to gather technical information.
Document software features, system workflows, integrations, and application processes.
Maintain documentation standards, templates, and version control.
Ensure technical content is accurate, consistent, and updated with product and system changes.
Support documentation for SaaS applications, cloud-based products, and IT solutions.
Apply UX writing principles to improve clarity and usability.
Organize and maintain documentation through knowledge management systems.
Participate in Agile/Scrum activities and coordinate documentation updates throughout the development lifecycle.
Required Qualifications
Bachelor's degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field.
3–5 years of experience in IT Technical Writing.
Knowledge of API documentation tools.
Familiarity with IT software and tools used for technical writing.
Strong written communication, editing, and documentation skills.
Ability to understand technical concepts and communicate them clearly.
Desired Qualifications
Experience in the US healthcare industry.
Experience documenting SaaS or cloud-based products.
Familiarity with Agile/Scrum methodologies.
Understanding of UX writing principles.
Experience with knowledge management systems.
Preferred Certifications
Certified Professional Technical Communicator (CPTC).
ICAgile Certified Professional (ICP).
Work Requirements
Willing to work on a hybrid setup in Taguig, Cebu, Clark (Pampanga), or Davao City.
Flexible to work on shifting schedules, including night shifts, weekends, and holidays, when required by the business.
Available to join as soon as possible or within the agreed hiring timeline.
Recruitment Process
Initial Validation
Zwayam Profile Creation
HR Interview
Hiring Manager Interview
Onboarding
- ...Job Title: Technical Writer Work Setup: Hybrid – Multisite (Taguig, Cebu, Clark Pampanga, Davao City) Work Schedule: Must be flexible to work shifting schedules, including weekends, night shifts, and holidays, as required by the business. Start Date: ASAP...
52000 - 73000 Php
...Qualifications: Required: • Bachelor's degree in English, Technical Communication, Journalism, Computer Science, Information Technology, Engineering, or a related field. • 3-5 years of experience in IT Technical Writing. • Knowledge of API documentation tools....52000 - 73000 Php
...Multisite) | Experience: 3–5 Years | Salary: ₱52,000 – ₱73,000 package | Start Date: ASAP JOB DESCRIPTION We are hiring a Technical Writer to create clear, accurate, and user-friendly documentation for IT products and platforms. This role is ideal for a technical...52000 - 73000 Php
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