Travel Account Specialist | CSR - Paid Training
Full-time
Caldwell Communications Consultancy Philippines
Job Description:
We are Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.
Responsibilities:
- Handle travel-related inquiries via phone, email, or chat
- Assist clients with bookings, modifications, or cancellations
- Provide accurate information on travel options, schedules, and promotions
- Record all interactions and maintain up-to-date documentation
- Escalate complex cases to supervisors
- Meet service quality and customer satisfaction goals
Schedule & Training:
- Rotating shifts including nights, weekends, and holidays
- Paid training on travel systems and company procedures
Requirements:
- High School or Senior High School graduate (College preferred)
- At least with 1 year BPO experience
- Excellent English communication and attention to detail
- Customer-focused with problem-solving skills
- Basic computer knowledge and multitasking ability
- Onsite availability in Metro Manila
Why Join Us:
- Competitive compensation and incentives
- Exposure to travel accounts and professional development
- Supportive team culture and mentorship opportunities
Vacancy posted 23 days ago
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