Customer Service Representative
Full-time
Perez Ventures Group of Companies
About this role
WE’RE HIRING: CUSTOMER SERVICE / SALES REPRESENTATIVE
We are looking for a confident, customer-focused, and technically inclined Customer Service / Sales Representative to join our growing e-commerce team.
The ideal candidate has a pleasing personality, communicates effectively, understands customer needs, explains technical products clearly, and converts inquiries into successful sales.
Responsibilities
-Respond to customer inquiries through chat, calls, and other communication channels
-Identify customer needs and recommend suitable products or solutions
-Explain product features, specifications, software, hardware, and basic troubleshooting procedures
-Follow up with potential customers and convert leads into sales
-Prepare quotations and coordinate order details
-Assist customers with product concerns before and after purchase
-Coordinate with the sales, logistics, warehouse, and technical support teams
-Maintain accurate customer and sales records
-Meet assigned sales and customer service targets
Qualifications
-At least one year of sales experience
-Pleasing, professional, and customer-friendly personality
-Strong communication skills in both English and Filipino
-Confident, persuasive, and comfortable interacting with different types of customers
-Preferably technically inclined, with a basic understanding of software, hardware, or other technical products
-BPO experience is an advantage
-Experience in e-commerce, online selling, or chat-based customer service is an advantage
-Willing to learn product specifications and basic troubleshooting
-Organized, dependable, and able to handle multiple customer concerns
-Comfortable using computers, online communication platforms, and productivity tools
Vacancy posted 13 hours ago
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