Pure Non Voice Agent | Fixed Weekends Off
Full-time
Caldwell Communications Consultancy Philippines
Job Description
We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.
Responsibilities:
Respond to customer inquiries via chat or email
Provide accurate information on products, services, or accounts
Resolve issues efficiently
Log all interactions in the system
Escalate complex issues to supervisors
Maintain service quality and client satisfaction metrics
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid training on non-voice tools and procedures
Requirements:
High School or Senior High School graduate (College preferred)
Strong written English communication
Customer-focused, detail-oriented, and solution-driven
Basic computer skills and multitasking
Willing to work onsite in Metro Manila
Vacancy posted 26 days ago
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