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US Healthcare Front Desk - Onsite Cebu ₱25,000

Full-time

TAHCHE Outsourcing Services

APPLY DIRECTLY THRU EMAIL >> View email address on cebujobs.net
EMAIL APPLICATIONS ONLY. >> View email address on cebujobs.net
EMAIL APPLICATIONS ONLY. >> View email address on cebujobs.net(DOT)ph

DUTIES AND RESPONSIBILITIES:
● Receive incoming calls from customers and assist them with their needs
● Assist in setting appointments for patients and double-check appointment confirmation
● Gathers information related to customers’ concerns and provides appropriate resolution
● Open and maintain customer accounts by updating account information
● Escalate customer concerns that are critical or requires immediate resolution beyond agent
capability
● Process orders and label faxes received electronically
● Call patients to update them with their upcoming scheduled procedures including clinical
preparations

Job Qualifications

QUALIFICATIONS:
● With BPO experience of at least 1 year in a healthcare insurance account
● Experience in radiology accounts/digital imaging centers is a plus
● Experienced with appointment scheduling and back office is a plus
● Must be familiar with CPT, ICD/ICD10, and DX codes
● Trained/certified in HIPAA

EMAIL APPLICATIONS ONLY. >> View email address on cebujobs.net
EMAIL APPLICATIONS ONLY. >> View email address on cebujobs.net(DOT)ph

Vacancy posted 1 day ago
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