Developer
Strategic Staffing Solutions
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STRATEGIC STAFFING SOLUTIONS (S3)
Position : ServiceNow Developer CSDM
Work Set-Up : Hybrid (Twice a week RTO)
Office Location: Ayala, Makati
Schedule: TBD
ITSM ServiceNow Developer-CSDM is responsible for designing, configuring, coding, and implementing technical solutions on the ServiceNow platform, with a core focus on IT Service Management (ITSM) modules. They translate business processes into automated cloud workflows to streamline enterprise IT operations.
Key Responsibilities
- ITSM Module Development: Customize and maintain core ITSM modules including Incident, Problem, Change, Release, and Request Fulfillment.
- CSDM Implementation: Design and maintain a Common Service Data Model (CSDM) framework, ensuring that Business Services, Application Services, and Service Offerings are correctly mapped within the CMDB
- Workflow Automation: Build advanced automations using Flow Designer, Workflow Editor, and Integration Hub
- Testing & Quality Assurance: Formulate test plans, conduct unit/integration testing, and perform regression testing before rolling out updates
Core Qualifications & Skills
- Framework Knowledge: Deep understanding of ITIL v3 or v4 best practices.
- Certifications: Mandatory certifications typically include Certified System Administrator (CSA) . Certifications in ITSM or CSDM are highly preferred.
- Technical Stack: Knowledgeable in HTML, CSS, Angular JS (for Service Portal), JavaScript, and GlideScript.
- Data Modeling: Strong grasp with implementation of ServiceNow CSDM and how foundational data flows into CMDB Governance.
Vacancy posted 1 day ago
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