Mandarin Support Specialist (Hybrid Set up)
Full-time
J-K Network Services
Company Profile: An international European contact center specializing in IT has expanded its presence in the Philippines. The company supports luxury retail businesses in developing their digital vision and driving transformation initiatives that sustain industry growth. They are currently looking for Mandarin-speaking professionals to support their Mandarin team. Position: Mandarin Support Specialist (Pioneer Luxury Retail Account) Company Industry: European Contact Center Work Location: Pasay City Work Schedule: Shifting Schedule Salary: Php 90,000 Work Set Up: On-site during probationary, Hybrid upon regularization
BENEFITS:
- 13th Month Pay
- Sick leave & Vacation Leave
- HMO
- Government Mandated Benefits
- Laptop provided
REQUIREMENTS OF THE JOB:
- Open to Filipino-Chinese who are proficient in Mandarin and English (speaking, reading, and writing).
- Open to undergraduates and degree holders of any courses.
- Having experience in a Technical Help Desk is a big advantage.
- Having experience in Customer Services.
- Knowledgeable in troubleshooting website accounts.
RESPONSIBILITIES OF THE JOB APPLICATION:
- Provide customer support to Mandarin-speaking clients through phone, email, and chat channels.
- Troubleshoot basic website and technical concerns such as password reset, account recovery, and system errors.
- Assist customers with website navigation, account registration, login issues, and account maintenance.
- Support customers with online transactions, including order placement, order tracking, payment concerns, and refund requests.
- Handle inquiries related to product information, availability, promotions, loyalty programs, and exclusive luxury brand services.
- Ensure delivery of high-quality customer service aligned with luxury brand standards and customer experience expectations.
- Accurately document customer interactions, resolutions, and follow-ups in the system.
RECRUITMENT PROCESS:
- Paper Screening
- HR Interview
- Language Assessment
- Final Interview
- Job Offer
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Mandarin Support Specialist (Hybrid Set up) in Pasay vacancy
- ...client based in Mall of Asia, Pasay City This is a Hybrid work following a Dayshift schedule Salary is up to ₱60,000.00 based on experience Main... ...drawings for submission. Check and manage drawing sets Work to BG&E drafting standards Work off Autodesk...
- ...based in Mall of Asia, Pasay City This is a Hybrid work following a Dayshift schedule Salary is up to ₱90,000.00 based on experience Main Requirements... ...spreadsheets for data tracking and reporting. Support GIS-related tasks and spatial data integration....
- ...venture building. We create a set of world-class and impactful... ...for complex web, backend, and hybrid mobile application projects.... ...sprint planning, daily stand-ups, and retrospectives, ensuring... ...engineers by providing technical support and fostering a culture of continuous...
- ...development and venture building. We create a set of world-class and impactful products and... ...developing, and maintaining both web and hybrid mobile applications with a focus on... ...practices such as sprint planning, daily stand-ups, and retrospectives, ensuring iterative...
- ...modern software development and venture building. We create a set of world-class and impactful products and solutions to help... ...planning, organizational, and time management skills A history of leading and supporting successful projects / engagement at school...
- ...modern software development and venture building. We create a set of world-class and impactful products and solutions to help... ...Containerization & DevOps Containerize services using Docker Support CI/CD pipelines and automated deployments Work with Git-based...
- ...exciting career opportunity for a full time Specialist, Vendor Mgt & Ops Specialist .... ...any other matters. This role also supports all crew members of the RCG brands (Celebrity... ...matters. Including documentation vendor set up as well as contract process. The incumbent...
- ...incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our... ...compliance, and employee growth. Compensation & Benefits: - UP TO 28K monthly basic plus incentives - Paid financial account and...
Telesys Prime Services
Pasaymore than 2 months ago - ...clear and professional communication with Customer teams. · Provide timely shipment updates, forecasts, and issue resolutions. · Support escalation handling and root-cause analysis. Documentation & System Management · Prepare, verify, and upload shipping...
- Role Requirements Fluent in Mandarin, both spoken and written Strong English communication skills, verbal and written Willing to work... ...help desk or service desk role providing Level 1 phone support At least 1 to 2 years of customer service experience with strong...
Blaseek
Pasaya month ago - ...Hybrid setup: 3x Onsite Location: MOA Pasay Schedule: Shifting schedule / Night shift (no fixed weekends off) Requirements: College Graduate At least have 2 years Team Lead background experience A valid PHRN License Job Responsibilities:...
- ...ad-hoc requests from agent networks within service standards and develop and follow up on potential business opportunities. Liaise with service providers to source rates in support of quotes requested. Maintain a register of service providers and provide notification...
Compliant Business Processing Philippines Inc.
Pasaya month ago - ...Position Summary: The Tier 2 Agent, Crew Support is a fast paced and diverse role, which requires an analytical forward thinking individual... ...will also be responsible for monitoring open cases, following up with Tier 2 Agents and COEs ensuring KPIs and SLAs are being met...
- ...reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-... ...Team Celebrations What You'll Be Doing: • Provide top-tier support by resolving customer concerns and inquiries via voice and non-...
One Bellsoft
Pasaymore than 2 months ago - ...We are looking for a detail-oriented and customer-driven Sales and Customer Support Associate to join our client's team. This role focuses on assisting customers with inquiries, resolving concerns, and ensuring seamless service, while also driving sales through product...
- ...Hybrid setup: 3x Onsite Location: MOA, Pasay Schedule: Shifting schedule / Night shift (No fixed weekends off) Requirements: College Graduate With Active PHRN or USRN license At least 2 years experience as a Process Trainer Job Responsibilities...
- ...Accounts Receivable Specialist Full-time | Fully remote Apply here: About the... ...Manage PO and non-PO invoicing, PO flips, supporting documentation, and invoice exception resolution... ...activities. Conduct customer follow-ups regarding outstanding invoices and...Remote job
- ...Learning & Development (L&D) Specialist Location: Ortigas, Pasig City (Onsite) Work Schedule: Monday to Friday | Morning Shift... ...capabilities, managing technical telecom certifications, supporting aggressive network expansions, and accelerating the leadership...
- ...are properly briefed, on-brand, and on-schedule. The Multimedia Specialist will enable the Marketing & Sales team to execute content calendars at the pace required by NHI's multi-brand portfolio, support LTO launches, and maintain brand visual consistency across all seven...
- ...enterprise environment. The role focuses on building, maintaining, and supporting software packages using SCCM and AdminStudio/InstallShield.... ...tools is a plus Good communication and documentation skills Willing to work in a shifting schedule and hybrid onsite setup
Blaseek
Pasaya month ago - ...Contract Processing Specialist | Full-time | Remote Eastern Standard Time (EST) Includes... ...in contract processing, accounting support, or related administrative roles Strong... ...Management Maintain organized, accurate, and up-to-date accounting and contract records....Remote job
- ...concise updates and aren't afraid to "manage up" when you see an operational risk... ...to build the list. The "Close Enough" Specialist : If you think a $10 discrepancy in a $... ...Backup connection must be capable of supporting work during a power outage. Primary...
- ...Description The L2 Service Desk Analyst provides advanced technical support to corporate users, including VIP and executive-level... ...SLAs) and quality standards. Role Requirements Proficiency in Mandarin (verbal and written). Excellent verbal and written English communication...
Blaseek
Pasaya month ago - ...organization. Key Responsibilities in Employee Discipline 1. Setting Clear Expectations • Defining Policies: Clearly outlining... ...wrongful termination claims. 6. Counseling and Growth • Providing Support: Offering resources like performance improvement plans (PIPs)...
AGX Delivery Inc.
Pasay24 days ago - ...Job Title: Implementation Data Operations Specialist Full-time position | Remote | Must be available for overnight shifts / flexible... ...financial data reconciliation, system mapping, QA, and implementation support workflows. The ideal candidate is highly detail-oriented,...Remote job
- ...-oriented events in 14 specialist markets. These are typically... ...digital content that supports the flow of knowledge... ...physical, digital and hybrid events; features and projects... ...Accountability for setting, regular forecasting &... ...Broader impact: take up to four days per year to...
- ...Implementation Data Operations Specialist Full-Time | Remote Apply here: Role Overview We are seeking a highly detail-oriented Implementation Data Operations Specialist to support implementation projects through financial data reconciliation, billing analysis...Remote job
- ...branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-... ...provide data and digital content that supports the flow of knowledge and transactions... ...of the Event are in alignment to set up for success Negotiate with venues and...
- ..., and resource allocation. The Operation Specialist must be able to handle unplanned events and... ...leadership team. They would also back up the Operations Supervisor which would include... ...thinking and willingness to create and support ideas. 2. Responsible for ensuring...
- ...Science/Information Technology, Engineering (Computer/Telecommunication), or equivalent. ~Applicants must be willing to work in Pasay. (Hybrid Set-up 3days onsite 2days WFH) ~COBOL Programmer with at least 2 years experience. ~Technical Skills: COBOL batch, JCL"...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Mandarin Support Specialist (Hybrid Set up). Be the first to apply!
