Global Ops CoE - OnStar Business Services Senior Analyst

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on NIGHSHIFT . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

The Business Services Senior Analyst is responsible for end-to-end design ownership, business integration, prioritization, stakeholder alignment, program change control, and issue escalation for the CVI insourcing model to support OnStar. This role is intended to lead the transition phase and sustain after stabilization.

What You’ll Do

Own end-to-end design of the insourced process and operating model.

Lead business integration and ensure alignment across stakeholders.

Set priorities, manage backlog direction, and govern program change control.

Escalate and resolve issues affecting transition, cutover, or steady-state delivery.

Partner with the Business Support Analyst to map existing work, document business rules, archive deliverables, and prioritize transition activities.

Support development of mirrored US and CAN outputs together with the Data / ETL / Reporting Developer.

Define controls with QA / Control analyst ensuring accurate data governance

Manage and oversee various projects, including defining project scope, objectives, timelines, and deliverables. Coordinate with cross-functional teams to ensure project milestones are met and deliverables are achieved.

Work closely with business stakeholders to elicit and document requirements, ensuring clear understanding and alignment between business needs and IT solutions.

Identify opportunities for process improvement and provide recommendations to enhance efficiency and effectiveness. Analyze existing workflows and systems and propose innovative solutions to streamline operations.

Create comprehensive documentation, including functional specifications, user guides, and training materials. Ensure documentation is up-to-date and easily accessible to stakeholders.

Work closely with Business Services Analyst on the following:

Map current work and document end-to-end business rules.

Inventory source systems and record data sources that support the process.

Identify internal GM sources for manifests, orders, delivery records, packages or Zuora, payments, and OVI claims.

Archive deliverables, parameters, and supporting process documentation for transition use.

Prioritize work items and support backlog management for insourcing activities.

Data Integration: Combine all data streams into a central Power BI environment

Data Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting.

Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary.

Your Skills & Abilities (Required Qualifications)

5+ Years in Data Analytics / Data Science or related field

Bachelor’s degree in a Data Science/Analytics, Mathematics, Statistics, Computer Science, Sales, Information Systems, Supply Chain, or a related field

Data Visualization - Proficiency in Microsoft Power BI – building dashboards, data models, and DAX measures.

Background in Databricks, SQL, Python, Power BI, is a plus

Reporting Automation - Ability to automate refresh schedules, pipelines, and alerts for Power BI reports. Experience with Power Automate and API integrations a plus

Statistical & Analytical Skills - Strong understanding of KPIs, variance analysis, forecasting, and trend detection. Predictive modeling and demand forecasting a plus

Strong requirements gathering and process documentation skills

Ability to analyze source systems, data dependencies, and business rules

Strong organizational skills for knowledge capture and documentation control

Good communication skills for working with business and technical teams

Ability to convert operational knowledge into structured requirements

Experience in product ownership, operations leadership, program transition, or process governance

Experience working with reporting, compliance, or data-driven business processes

Excellent interpersonal skills, as well as excellent communication skills, verbal and written

Proven proficiency in analytical tools such as PBI, Power Automate and KNIME

What Will Give You A Competitive Edge (Preferred Qualifications)

Familiarity with US and Canada business operations is preferred

Strong business process ownership and decision-making capability

Experience in stakeholder management and cross-functional coordination

Ability to translate business requirements into delivery priorities

Strong issue resolution, governance, and escalation management skills

Working knowledge of reporting operations, control points, and transition management

Ability to think critically, solve problems, make decisions and build trust across the organization

Ability to guide team on multiple tasks and deliver results with aggressive timelines

Good organizational and time management skills

Ability to work independently and manage multiple projects simultaneously, while meeting deadlines.

Highly proficient in Microsoft Office applications and requirements documentation tools

Demonstrate self-motivation and the ability to grasp concepts quickly

Embrace data driven & customer insights to inform plans, launches, and iterations

Highly proficient in oral and written communication skills 

Background on emerging technological advancements such as AI

Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations

Desire to work in a complex and evolving environment and to bring an innovation mindset

Comfort working in a fast-paced start-up technology environment is essential

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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