Patient Experience Specialist
Canon Australia
This position requires local presence. Please view similar jobs below.
Essential Duties
- Patient Service & Case Management
- Handle inbound and outbound patient inquiries via phone, email, and messaging platforms.
- Identify patient needs, clarify information, and assist with appropriate next steps, escalating to clinical teams when required.
- Support complaint resolution with empathy and professionalism, ensuring patient satisfaction.
- Maintain accurate patient information across database systems.
- Provide daily support to ensure smooth team operations.
- Assist with administrative tasks, including document and process management, with attention to detail.
- Deliver courteous and professional communication across all channels.
- Ensure patient satisfaction is prioritized in all interactions.
- Respond to information requests and queries in a customer-centric manner.
- Observe Occupational Health & Safety, Environmental, Information Security, and Quality Management policies.
- Complete mandatory InfoSec training and report security events promptly.
- Ensure compliance with Canon's Quality policy and document management standards.
- Bachelor's degree in nursing, Healthcare Administration, or a related field preferred (or equivalent experience).
- 1–2 years of experience in customer service, healthcare support, or administrative roles (fresh graduates with internship experience may be considered).
- Experience handling customer queries and basic complaint resolution.
- Strong communication skills in English, with a warm and professional telephone manner.
- Proficiency in Microsoft Outlook, Word, and Excel at a basic to intermediate level.
- Ability to multitask, set priorities, and manage time effectively in a fast-paced environment.
- Demonstrated client service focus with active listening and problem-solving skills.
- Preferably has experience working in an Australian account
- Must be amenable to working onsite and willing to work on changing shifts as business requires
Vacancy posted 1 day ago
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