Lead Associate - Transactional Quality (Quezon City)
WNS Global Services
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Complete Daily Quality checks as per the process requirementProvides on time Feedback to the agents for the errors identifiedConduct Customer comeback analysis for all the errors received from the clientsTo meet the monthly sampling numbers as per the defined targetComplete the feedback targets as specified in the QSDContribute brainwave ideas to improve the processComplete the WB Role Roadmap within the stipulated timePrepare all team and client related reports for QualityComplete RCA for all the errors identifiedEnsure the QA process adheres to ISO guidelinesIdentify the improvement areas for staff and share it with the AM QualityCommunication with clients on a periodic basisComplete the Calibration exercise on a periodic basis as definedCreate Error analysis/RCA Report within the defined timelineAttend all the development and quality trainings that are identified for a QAHelp operations in identifying the training needs for the ops associatesDrive projects and be part of the projects that are identified in the team
Qualifications
- Completed at least 2 years in college
- Must have at least 3 years of relevant experience handling Quality Checks for GDS Travel Accounts
- Must have experience using any GDS Tool (Sabre, Amadeus, Galileo, etc.)
- Plus if experienced handling Corporate Travel Accounts
Additional Information
Benefits and Company Perks:
• Structured career path• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
• Annual appraisal
- ...thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements - Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them -Follow company standards...
- WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality...
- ...We are hiring Customer Service Representatives in TaskUs Quezon City - Chateau Ridiculous! So what does a Teammate really do? Think... ...ensure that all calls are handled professionally based on the Quality Guidelines set by the client. Meet and exceed client...
- ...technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing... ...path to financial freedom. About the role The AML Transaction Monitoring Associate serves as the primary executor of AML transaction monitoring...
- ...Description 1. **Team Management:** Supervise and lead a team of store staff, including baristas and cashier personnel.... ...outstanding service by maintaining high standards of product quality and presentation. Handle customer inquiries, concerns, and complaints...
- ...Workplace Experience Coordinator - Bridgetowne, Quezon City CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of...
- Job Title: Revenue Data Analyst Full-time position | Remote | Must be available for overnight shifts / flexible hours as needed Apply here: Role Overview This role will focus heavily on operational execution, financial data reconciliation, system mapping...Remote job
- Sales Associate for Quezon City - Field work but will report to office in Mandaluyong (applicant must reside in Mandaluyong area) Qualifications: Sales Experience in institutional segment (hygiene products) Female 24-28 yrs old Bachelor's degree holder Pleasing...
Dempsey Resource Management Inc
Quezon City26 days ago - ...About Us: Top Asia is a leading Food and Beverage service provider. We seek an efficient... ...payments accurately. To provide a quality and fast service to the customer. To... ...advantage. Willing to work in EDSA, Quezon City. Willing to work during weekends and...
- ...Type of Support: Voice Work Arrangement: 100% Onsite (Quezon City) Nature of the Account: Travel Outbound Collections Shift... ...Experience: At least have 2 years of experience as Team Lead Must have Collections experience Roles and Responsibilities...
- ...with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi. Responsibilities: Deliver HR services and build capabilities to drive organizational performance through individuals and...
- ...About the Job Location : Quezon City Corporate Title : Junior Officer to Senior Manager Work Arrangement : Hybrid Our Corporate Banking team is looking for experienced professionals to join us in Quezon City in the role of Relationship Manager...
- ...About Us: Top Asia is a leading Food and Beverage service provider. We seek a Kitchen... ...Staff that is willing to learn to provide quality food to the customer. Candidate... ...fast food or quick-service restaurant. Willing to work in North EDSA Munoz Quezon City....
- ...Start Date: ASAP Work Location: Quezon City Work Arrangement: Hybrid Setup (Once a week reporting in Eton and the rest are WFH); Once or twice/month reporting to client office in Paranaque City Shift: 8am-5pm (Flexi Schedule) | Weekends off Educational...
- ...Work Setup: Onsite Work Location: Cubao, Quezon City Shift: Monday-Friday; 8pm - 5am or 11pm - 8am (to be finalized during the JO... ...the HM); Fixed weekends off Duties and Responsibilities: Lead daily operations across Product, Project, IT, and Accounting...
- ...'ll Do Assume role of Store Supervisor (if unavailable) in leading a team of self-driven members to achieve sales targets. Monitor... ...and Excel Supervisory, OIC experience in a leading retail store is essential Willing to work in Robinsons Magnolia, Quezon City...
- ...their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us and be our next Automotive Technician in Quezon City! What is this role about? This role will carry out vehicle preventive...
25000 Php
...Service Representatives to assist clients with account inquiries, transactions, and billing questions. Provide accurate guidance and... ...accurately Escalate complex issues to supervisors Maintain quality, productivity, and customer satisfaction metrics Schedule &...Sapient Ph
Quezon Citya month ago- ...Supervisor Industry: Shared Service Location: Commonwealth Ave. Quezon City Salary: Php60,000-Php70,000 Schedule: Flexible working hours... ..., set goals, forecast quotas, and manage the pipeline. Lead by example through active selling, including cold calling. Coach...
J-K Network Services
Quezon Citymore than 2 months ago - ...This role is heavily focused on data accuracy, reconciliation, quality assurance, and financial operations support . The ideal... ...inconsistencies Support historical billing, invoicing, revenue, and transaction reconciliation efforts Execute spreadsheet-based analysis,...Remote job
- FEMALE CLINIC ASSOCIATE (cashiering and front desk support) quezon city Job Description: • Assist clients • Process payments • Handle front desk tasks Qualifications: • Female, 22-30 years old • College graduate (any course) • Fresh graduates are welcome • Single,...
Dempsey Resource Management Inc
Quezon Citya month ago - ...We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
- ...currently seeking a BPO Team Lead to join our team in Quezon City, National Capital Region... ...service or back-office associates handling financial... ...for accuracy, compliance, quality, productivity, and customer... ...updates. Conduct call/transaction audits and participate in...
- ...Setup: Onsite Work Location: Cubao, Quezon City Shift: Monday-Friday; 6am - 3pm;... ...New Product Introduction (NPI): Lead end-to-end NPI programs across various product... ...Product Management, Purchasing, Supplier Quality, Compliance, Engineering, Operations, Sales...
- ...Work Arrangement: 100% Onsite (Quezon City) Start Date: ASAP Nature of the Account: UK Financial Collections... ...call monitoring, performance metrics, and quality audits to help team members grow. Training Delivery: Lead engaging new hire orientations and training...
- ...degree in Engineering, Architecture, or Interior Design -Must have at least 5 years of experience as Sales Manager -Work involves leading and inspiring the sales team in promoting and selling our products to property developers, contractors, end-users, dealers, etc. -...
Dempsey inc
Quezon City12 days ago - ...fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Service Advisor in Quezon City! What is this role about? This role will help out in ensuring the proper...
- ...field works on a daily basis -Willing to be assigned out of town -willing to work for a Construction Industry -willing to work in Quezon City Responsibilities: Collaborate with sales teams to understand customer requirements Deliver technical presentations and...
Dempsey inc
Quezon City12 days ago - ...accounting documentation. We accept fresh graduates! Office Location: Unit 2104 Galleria Corporate Center, Ortigas Center, Quezon City Working schedule: Monday to Saturday, report to office except Saturday. Employment Status for reliever, no extension....
- Graduate of AB/BS-Psychology / HRDM Knowledge in all facets of HR With at least 3-5 years HR supervisory experience With at least 5 years related work experience preferably in Manufacturing industry With strong people management skills Willing to work in Munoz Quezon City
QCStyropackaging/Multiplast Corp.
Quezon City1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Associate - Transactional Quality (Quezon City). Be the first to apply!
