Personal Injury Case Manager VA
Global Medical Virtual Assistants
The VA will serve as a Case Manager, acting as the central coordinator for personal injury files (car accidents, slip and falls). TASKS: - Conducting welcome calls and maintaining regular communication regarding recovery - Facilitating medical treatment, ensuring compliance with doctor recommendations, and monitoring progress - Interfacing between the lawyer, injured client, medical providers, and insurance adjusters - Gathering medical records/bills and organizing the "demand package" for settlement Requirements QUALIFICATIONS: - Excellent Communication skills, as they will communicate directly with the firm's clients - Strong empathy as the firm's clients are injured parties usually from vehicular accidents and some may be seeking settlement due to permanent injury - Discretion as they must be sure to follow guidelines in what can and CANNOT be communicated with the clients (e. g. , they must never promise a huge payout to the clients). - Persuasiveness as they will remind clients to continue all necessary medical treatment even if the clients "feel fine" - Strong Time Management skills.
The caseload once they are fully active will be 100-150 cases. MINIMUM SYSTEM REQUIREMENTS: - PRIMARY SYSTEM - Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher - Computer Memory/RAM: 8. 00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Ventura - Headset: Any USB-type headset with noise-cancelling feature - Camera: Capable of a clear and crisp video output - BACK-UP SYSTEM - OPTION 1 (BACKUP SYSTEM): - Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher - Computer Memory/RAM: 8. 00 GB - Computer Operating System: at least Windows 11 64-bit or macOS Ventura - Headset: Any USB-type headset with noise-cancelling feature (Optional) - OPTION 2 (POWER SUPPLY - UPS): - Must be capable of powering your work station for at least 3 hours - Typically a device with 240Wh or higher will be sufficient - Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup) - PRIMARY INTERNET CONNECTION - DSL / Fiber Connection - Minimum of 100mb/s contracted - BACK-UP INTERNET CONNECTION - Minimum of 20mb/s (Cell) RECOMMENDED SYSTEM REQUIREMENTS - PRIMARY SYSTEM - Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher - Computer Memory/RAM: 16. 00 GB - Computer Operating System: At least Windows 11 64-bit or macOS Tahoe - Headset: Any USB-type headset with noise-cancelling feature - Camera: Capable of a clear and crisp video output - BACK-UP SYSTEM - OPTION 1 (BACKUP SYSTEM): - Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher - Computer Memory/RAM: 16.
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