Vendor PreSales Specialist - Workplace Software

Do you have a passion for driving solutions through building strong relationships?

As a Vendor PreSales Specialist – Workplace Software, you will play a critical role in enabling some of the world’s largest and most complex organizations to maximize the value of their Workplace Software investments. You will serve as a trusted advisor to enterprise customers, providing partner guidance and expertise across Unified Endpoint Management (e.g., Omnissa, Citrix, etc.), IT Operations & Security Management (e.g., SolarWinds, Quest, Freshworks, etc.), and Cloud Communications (e.g., UCaaS/CCaaS partners such as RingCentral, Dialpad, Zoom, etc.).

Additionally, you will help customers navigate licensing model changes, renewals, purchasing options, and long-term digital transformation strategies.

You will work cross-functionally with internal sales teams, technical partner resources, and procurement teams, as well as externally with C-level stakeholders, procurement leaders, and digital strategy executives. You will also manage local vendor partnerships to ensure the successful execution of solutions.

This role is ideal for someone who thrives in a fast-paced, multi-task-oriented environment.

What You’ll Do

• Act as the primary Workplace Software solution specialist for Canadian Commercial and SMB accounts, guiding customers through licensing solutions.
• Deliver exceptional customer experiences through proactive account management, timely support, and white-glove service.
• Manage full sales cycles—including renewals, true-ups, and licensing transitions—while developing customer proposals and pricing comparisons.
• Collaborate cross-functionally with internal teams (Sales, Legal, Finance, Pre-Sales, and Customer Success) and vendor representatives to ensure seamless execution.
• Engage in strategic, executive-level conversations across IT and Procurement functions to align Workplace Software solutions with business outcomes.
• Identify and drive upsell, cross-sell, and net-new licensing opportunities within existing and prospective enterprise accounts.
• Support regional sales teams by delivering workplace software-focused training, co-selling strategies, and participating in customer events.
• Represent Softchoice and key Workplace Software partners in internal enablement efforts through training and content delivery.

Requirements

• Customer-First Mindset: You excel at delivering exceptional experiences to clients and are skilled at anticipating and solving customer needs.
  
• Sales Acumen: You are confident in leading value-based licensing conversations that result in long-term customer success and revenue growth.
  
• Exceptional Communication & Mediation Skills: Proven ability to deliver clear and compelling presentations in customer-facing settings, with excellent verbal and written communication skills. Confident and poised in meetings, with the ability to tailor messaging to diverse audiences and build credibility with stakeholders across business and technical functions.
  
• Unified Endpoint Management, IT Operations & Security Management, and/or Cloud Communications Knowledge: Experience with at least one of these technology areas is highly desirable.
  
• Collaboration Skills: You thrive in a team-oriented environment and know how to bring together resources across departments to close complex deals.
  
• Ability to Navigate Ambiguity: Demonstrated ability to manage complex customer scenarios with limited information or evolving requirements. You remain composed, solution-oriented, and consultative when customer needs are unclear or shifting. You proactively ask the right questions, adapt quickly to change, and guide customers toward clarity and confidence in decision-making.
  
• Ability to be self-managed and highly motivated.
  
• 3+ years of relevant industry experience, with at least 2+ years in sales.
  
• Work experience within the IT industry is required.
  
• Strong knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
  
• Knowledge of Salesforce Quoting (SFDC) is preferred.
  
• Post-secondary degree or equivalent experience preferred.