Payroll Officer

About the Company

The Shared Services division incorporates Invoicing, Payroll, Accounts Receivable, and Collections, and is one of the most critical functions of the company, although often the least publicized. The people and services provided by this group are quiet achievers who deliver important financial services that significantly impact the overall performance of the business. Strong people, efficient processes, and solid structure are key to the success of the Shared Services team.

About the Role

The Payroll team relies on building strong internal relationships with branches, as well as other teams within Shared Services, to ensure timely and accurate payroll processing while maintaining compliance with legislative and client requirements.

You will be part of an innovative and collaborative team that takes pride in producing detailed and accurate work while supporting the continued growth of the company.

The Payroll Customer Relations Officer is responsible for the timely and accurate administration of internal and external candidate and branch communications. This role also includes coordinating and delivering candidate-focused services and reporting requirements with external agencies, while providing value-adding payroll information and support to branches and stakeholders.

Responsibilities

• Understand business standards and ensure work practices reflect these standards
• Identify improvements to policies and procedures
• Problem solve and introduce innovative ideas and methodologies
• Deliver improved productivity and efficiency
• Proactively identify, manage, and resolve issues in a timely manner
• Work collaboratively with end users to maximize system utilization
• Maintain strong and positive working relationships across teams
• Contribute to a collaborative 'one team' culture
• Ensure high standards of work performance and actively support a high-performance culture
• Attend and participate in team meetings and training sessions as required
• Support continuous improvement initiatives and process development
• Provide accurate and timely payroll reports as requested
• Support Payroll Managers and Team Leaders in payroll operations activities
• Maintain effective internal and external stakeholder relationships
• Ensure compliance with payroll processes, policies, and relevant legislation
• Report incidents, unsafe situations, and workplace concerns promptly
• Participate in a collaborative environment that encourages communication, feedback, and teamwork

Qualifications

• Experience working within a payroll processing environment
• Knowledge of payroll legislation
• Knowledge of superannuation legislation
• Proficiency in Microsoft Office applications

Required Skills

• Strong communication skills
• Strong customer service skills
• Excellent problem-solving abilities
• Ability to work effectively within a team environment

Preferred Competencies

• Customer Service
• Innovation
• Payroll Processes
• Payroll Legislation
• Teamwork
• Accountability
• Initiative
• Empowerment
• Customer-Centric Approach
• Technical and Professional Knowledge