Call Center Representative
Full-time
NeksJob Philippines
Job Summary:
A Call Center Agent is responsible for assisting customers by answering inquiries, resolving concerns, and providing accurate information about products and services through phone, email, or chat. This entry-level role is ideal for individuals with strong communication skills, a positive attitude, and a willingness to learn.
Key Responsibilities:
- Answer inbound and make outbound customer calls in a professional manner.
- Respond to customer inquiries and provide accurate information.
- Resolve customer concerns and complaints while ensuring customer satisfaction.
- Document customer interactions and maintain accurate records.
- Follow company policies, procedures, and quality standards.
- Escalate complex issues to the appropriate department when necessary.
- Meet performance targets such as call quality, attendance, and customer satisfaction.
- Maintain confidentiality of customer information.
Qualifications:
- High school diploma or Senior High School graduate (college level or graduate is an advantage).
- No prior call center experience required; fresh graduates are welcome to apply.
- Good verbal and written communication skills in English.
- Basic computer knowledge and typing skills.
- Strong customer service orientation and problem-solving abilities.
- Willing to work on shifting schedules, weekends, and holidays if required.
- Ability to work independently and as part of a team.
Skills:
- Excellent communication skills
- Active listening
- Customer service
- Time management
- Problem-solving
- Adaptability
- Basic computer proficiency
- Multitasking
Vacancy posted 3 days ago
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