Sr Manager Process Improvement
Full-time
J-K Network Services
Client Profile: The organization operates through a globally distributed delivery model that combines regional expertise with centralized process excellence. This approach ensures operational flexibility, service continuity, and consistent quality across client engagements.
Position: Sr Manager Process Improvement (Service Excellence)
Company Industry: BPO Company
Location: Clark Pampanga
Salary Offer: Php160,000 basic pay + allowances
Work Schedule: shifting schedules
Work Set Up: Hybrid Setup
Job Requirements:
- Bachelor’s degree in any related field.
- With at least 8-10 years of experience as Sr Manager Process Improvement (Service Excellence).
- Experience working in a BPO Company is an advantage.
- Amendable to work in a shifting Schedule.
- Amendable to work in Hybrid Setup.
look for Ms. Bianca
Job Responsibilities:
- Develop and execute service excellence strategies, lead transformation projects, and drive a culture of continuous improvement.
- Lead cross-functional improvement projects, from scoping and analysis to implementation and monitoring results
- Partner with operations, client, and leadership teams to achieve goals and implement changes.
- Ensure adherence to standards (SOW, regulations) and report on project progress and impact.
Recruitment Process:
- Initial Interview
- Second Interview
- Final Interview
- Job Offer
Vacancy posted 20 days ago
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