People & Services Coordinator - Shipboard
7 - 8.5 $ per hourFull-time
AbroadWorks
About Us AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily. Our Offerings Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients. Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes. Job Title: People & Services Coordinator - Shipboard Location: Fully Remote, Philippines Rate: $7.00 - $8.50 per hour based on experience Schedule : Monday to Friday, Eastern Standard Time Job Type : Full-Time Job Description As a People & Services Coordinator - Shipboard, you will provide operational crew-services coordination and extended time-zone support across cruise-line partnerships, handling travel and embarkation matters, crew movement follow-through, readiness coordination, and shipboard payroll preparation and tracking. Requirements
- An Associate's degree is required; a Bachelor's degree is preferred, or equivalent relevant experience
- 2–4 years of crew services, travel coordination, HR operations, payroll support, workforce coordination, or comparable experience. Strong organizational judgment, communication, and stakeholder-management skills
- Ability to work effectively across cultures, time zones, and a mobile shipboard workforce
- Ability to work independently and collaboratively in a fast-paced operational environment
- Strong attention to detail, follow-through, and commitment to accurate documentation
- Working knowledge of Excel and HRIS/crew-management systems
- Ability to manage urgent operational issues calmly and accurately across time zones
- Experience supporting a time-sensitive, multi-location, or 24/7 operation is preferred.
- Provide time-zone and off-hours crew-services support based on operational needs.
- Handle crew travel issues, flight and hotel coordination, urgent embarkation matters, and related administrative follow-through.
- Coordinate CBP, port, vessel, or other embarkation-related calls and requirements, as applicable.
- Support crew movements and ensure required operational actions and system updates are completed.
- Support onboarding, documentation, and crew-readiness follow-up, working with the Administrator to resolve missing or incomplete items.
- Coordinate with vessels, crew, Fleet Operations, PBPs, and the Manager on time-sensitive readiness matters.
- Support both cruise-line partnerships, with brand focus adjusted according to operational volume and service needs.
- Prepare and track shipboard payroll inputs and supporting documentation in accordance with established timelines and controls.
- Follow up on payroll exceptions, missing documentation, and required corrections, escalating unresolved items to the Manager.
- Coordinate with the Administrator on source-data accuracy and with the Manager on payroll validation before final review by the Director, People & Culture and Finance.
- Update crew and People systems based on movements, travel, payroll, and readiness activity as assigned.
- Maintain accurate tracking tools and provide timely status updates on open operational matters.
- Must have excellent English communication skills.
- Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
- Great logical and verbal reasoning skills.
- Exceptionally detail-oriented.
- Exceptional problem-solving and information-processing skills.
- Ability to think outside the box.
- A great work ethic and interest in learning new concepts and growing with the job.
- Ability to work both independently and as part of a team.
- Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
- Must be comfortable with using a time-tracking software for payroll purposes.
- Must be willing to undergo a background verification check during the final stages of the hiring process.
- A total of five paid vacation days per year (additional days can be taken unpaid).
- A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
- A paid 15-minute break for every 4 hours of work.
- Healthcare benefits after 2 months of full-time work.
- Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
Vacancy posted 15 hours ago
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