Senior Data Analytics Manager
Full-time
One Call Solutions
Job Title: Senior Data Analytics Manager
Location: Quezon City
Job Type: Full-Time
Role Summary
We are seeking an experienced Senior Data Analytics Manager to lead our analytics operations team, drive our data strategy, and translate complex operational and client datasets into actionable insights. In this role, you will bridge the gap between technical data engineering, BPO operations, and executive decision-making overseeing BI infrastructure, operational metrics, predictive modeling, and client-facing performance tracking.
Key Responsibilities
- BPO Team Leadership: Manage, grow, and mentor a high-performing team of data analysts and BI developers within a BPO environment. Set clear operational KPIs, team performance benchmarks, and technical standards.
- Operational & Client Analytics: Design and deliver real-time dashboards for BPO operational metrics (e.g., SLA tracking, workforce utilization, CSAT, AHT, and profitability analysis) to drive internal efficiency and client satisfaction.
- Strategic Roadmap: Partner with executive leadership and client stakeholders to align analytics initiatives with core business goals, defining enterprise reporting frameworks.
- Data Architecture & Governance: Oversee the design and execution of reporting systems and data pipelines in collaboration with Data Engineering. Ensure strict data hygiene, client confidentiality, and compliance.
- Advanced Analytics & Modeling: Drive exploratory data analysis, predictive forecasting, volume modeling, and process optimization to support capacity planning and operational excellence.
- Cross-Functional Influence: Translate complex technical findings into compelling stories and executive-level presentations for internal leadership, operations leads, and external BPO clients.
Qualifications & Experience
- Industry Experience: Direct working experience in the BPO (Business Process Outsourcing) industry required.
- Leadership Experience: 7+ years of total experience in analytics or business intelligence, with at least 3+ years in a direct BPO leadership/people management role .
- Technical Stack: Advanced SQL proficiency; strong hands-on experience with BI tools (Tableau, Power BI, or Looker) and modern data warehouses (Snowflake, BigQuery, or Redshift).
- Programming & Tools: Proficiency in Python or R for statistical analysis, automation, and handling large-scale operational datasets.
- Business Acumen: Demonstrated success applying analytics to optimize BPO operations, manage client expectations, improve margins, and scale service delivery.
- Education: Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Economics, Information Systems, or a related field.
Vacancy posted 25 days ago
Similar jobs that could be interesting for youBased on the Senior Data Analytics Manager in Quezon City vacancy
- ...Environmental Conditions Office Job Description The GBS Data Analytics Developer will support data-driven decision-making across... ...environments. ~ Bachelor's degree in Computer Science, Management Information Systems, Data Science, Business Analytics , or a...Remote job
- ...Job Title: Data Analytics Supervisor (Dispatch Operations) Location: Quezon City Job Type: Full-Time Role Overview The Data Analytics Supervisor (Dispatch Manager) bridges real-time field operations and business intelligence. This role oversees dispatch logistics...
- ...Business Job Title: Order-to-Cash Analytics Manager Career Band: 07 Career Track: Management... ...drive standardization, automation, and data-driven decision-making across the function... ...clear, proactive communication to senior stakeholders and support decision-making...Remote job
775000 $ per day
...APPLY FOR THIS ROLE--- POSITION TITLE: Analytics and Modeling Senior Analyst WORK SETUP: Return to Office... ...optimize reporting dashboards and data visualizations to provide actionable... ...coping, emotional resilience, and stress-management skills • Excellent comprehension,...- ...freedom. About the role As the Senior Social Media & Community Manager, you will own GoTyme Bank's social... ...and optimization, using channel analytics, social listening, and audience insights... ...social KPIs. ~ Establish a data-driven approach to social decision-...
- ...Data Generation & Data Management Collect, consolidate, and generate operational, sales, inventory, and system data from multiple sources Ensure data accuracy, completeness, and consistency across systems Create regular and ad-hoc reports for management (daily...
- ...S&C GN SAP Platform – Cross-Functional SME – Manager, Senior Manager Areas of Work: SAP S/4HANA Transformation JOB TITLE: Platforms... ...business problems and deliver client delight. • Strong analytical and writing skills to build viewpoints on industry trends...
- ...Coordinates with the client for content/data collection for the project as well as creative... .... Client Servicing and Stakeholder Management • Build and manage long-term... ...basis. Qualifications : Strong analytical and problem-solving skills, with the ability...
- ...Salary Range: 60,000.00 to 80,000.00 Job Summary: The Senior Business Development Manager will lead growth initiatives, focusing on building... ...business opportunities. The ideal candidate will have strong analytical abilities, deep industry knowledge, and a track record...
- ...freedom. About the Rookie Program The Sales Analytics Rookie will support the Sales Analytics team in delivering data-driven insights that help improve business... ...Strong attention to detail with the ability to manage multiple tasks. Willingness to learn and collaborate...
- ...Responsibility: Data Stewardship & Maintenance Ensure the accuracy and integrity of key retail master data (e.g., Product Information Management/PIM, Customer, Vendor, Store/Location data). This involves daily maintenance, validation, and enrichment of data records...
- ...cross-training, and leadership development Lead, mentor, and manage Training Managers, Trainers, and Instructional Designers Design... ...vendor partnerships Ensure compliance with company policies, data privacy, and regulatory requirements Support transition and...
- ...resource and Customer support. Position: Procure-to-Pay Senior Manager Company Industry: Shared Services Location: Quezon City... ...innovation. • Implementing AI/ML for invoice processing, spend analytics, and managing P2P platforms • Partnering with Finance, IT,...
775000 $ per day
...technologies, and Identity & Access Management (IAM)? Join our team as an IAM Senior Analyst and help build secure,... ...concepts Strong troubleshooting, analytical, and problem-solving skills Work... ...on how we process your data during the Recruiting and Hiring process...- ...drive key business decisions and shape our company’s financial future with your business acumen and analytical skillset. As the bridge between junior members and management, you’ll be at the heart of a collaborative team that values your professional development....
- ...dedication to supporting People First. As a Senior Manager, People Solutions , you will lead a... ...leveraging innovative technologies and data-driven insights to optimize workflows,... ...Decision-Making: Implement data analytics and reporting tools to provide insights...Remote job
- ...The Senior Program Manager is accountable for the end-to-end execution of New Product Introductions (NPIs) for branded products, from concept handoff through mass-production readiness and launch. This role serves as the operational owner of complex, cross-functional product...
- Design, build, and maintain cloud-based data pipelines and workflows that support analytics and operational systems. Integrate data from various sources... ...and critical thinking skills. Effective time management and organizational skills. Strong customer focus...
- ...We're looking for someone who has: ~8+ years of operations management experience in a BPO or outsourcing environment ~3–5 years leading... ...improvement, compliance, and people leadership ~ Strong analytical, communication, and stakeholder management skills ~ Comfortable...
- ...JOB DESCRIPTION – SENIOR OPERATIONS MANAGER (MECHANICAL ENGINEERING) Position: Senior Operations Manager – Mechanical Engineering Department: Operations / Engineering Reports To: General Manager / Managing Director Job Summary The Senior Operations Manager...
- ...Manage a portfolio of client projects including brand activation, events, and IMC requirements Build and maintain relationships with clients Act as the first point of contact for client questions and requests Liaise with other departments in the organization...
- ...Inc. is seeking an experienced Inventory Data Encoder to join our team in Quezon City,... ...with the implementation of inventory management best practices and continuous improvement... ...entry accuracy ~ Strong numerical and analytical skills with the ability to interpret inventory...
- ...The Senior Manager for Inventory & Supply Management is responsible for ensuring that the right... ...and inventory management guidelines. Analytics, Reporting & Continuous Improvement Develop... .... Proficient in inventory systems, data analytics, and Excel-based reporting....
775000 $ per day
...APPLY FOR THIS ROLE--- POSITION TITLE: Record to Report Ops Senior Manager WORK SETUP: RTO OVERALL PURPOSE: RESPONSIBILITIES: Manage... ...• Stay aware of, and align to Accenture process and data methodology and tooling requirements • Ensure the existing and...- ...looking for a passionate and energetic Data Science Senior Analyst to turn insights into action... ...limited to marketing, credit, and fraud analytics. Data Analysis and Insights:... ...bank marketing, acquisitions, customer management, and fraud strategies. Identity and...
- ...Qualifications At least Senior High School Graduate or College Level Proficient in Microsoft Office (Word, Excel) Fast and accurate... ...minimal supervision Responsibilities Encode and update data accurately in the system Verify and check documents for...
- ...group with extensive expertise in artificial intelligence, big data, and digital financial services, the company delivers... ...candidates during the interview process. Job Role The Senior Marketing Manager will lead the company's marketing strategy, integrated...
- ...We, at Astron Appliances Philippines, are looking for a Data Analyst who will help us analyze different data from different teams.... ...data What We’re Looking For Experiences in reporting and analytics Strong analytical and documentation skills Organized,...
- ...We’re looking for a Senior Data Engineer to join an international team working on high-impact... ...(Parquet, ORC, etc.). Build and manage workflows with orchestration tools like... ...dimensional, and NoSQL data structures to support analytics and application development. Leverage...
- ...Optimization strategy and analytics leadership. Lead the workforce optimization and analytics... ...a regular working cadence with the Senior Managers, Workforce Planning and business unit... ...opportunities. Workforce data integration and quality. Integrate and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Data Analytics Manager. Be the first to apply!
