Injury & Treatment Records Manager

Remote Employee BPO has an outstanding opportunity for you!

Role: Injury & Treatment Records Manager
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 free dependents, P1,500 rice allowance, 10 % night differential pay, government-mandated benefits, equipment provided, etc.
Work Schedule: 5-day work week, 8:00 pm to 5:00 am Philippine time
Work Setup: Work Onsite (San Fernando, Pampanga)

Position Overview

We are a plaintiff-side personal injury law firm seeking a highly organized and detail-oriented Injury & Treatment Records Manager to join our team. This role is essential to the development and management of our clients' injury claims by ensuring that injuries, medical treatment, and healthcare providers are accurately documented and monitored throughout the life of each case.

The ideal candidate possesses excellent communication skills, strong attention to detail, empathy when interacting with injured clients, and a solid understanding of medical terminology and treatment commonly associated with personal injury cases.

We are seeking someone who combines compassion with strong clinical knowledge. The ideal candidate can confidently speak with injured clients, understand the progression of their medical treatment, recognize missing or inconsistent information, and ask the right questions to ensure every injury and treatment detail is accurately documented.

This individual will play a critical role in maximizing case value by helping attorneys maintain complete, accurate, and organized medical documentation throughout each client's personal injury claim.

Key Responsibilities:

• Review case files to develop a comprehensive understanding of the incident, injuries, treatment history, and current case status.
• Conduct Injury and Treatment Update calls with clients every 30–60 days, or more frequently as needed.
• Maintain regular communication with clients to ensure that all injuries, symptoms, medical providers, and treatments are properly identified and documented.
• Enter medical provider information, treatment details, and case updates into the firm's case management system.
• Request medical and billing records from healthcare providers through the case management platform.
• Track outstanding records requests and follow up to ensure timely receipt.
• Verify that all treatment providers have been identified and that medical records remain complete and current.
• Provide attorneys and case managers with accurate treatment summaries and case status updates.
• Assist with file management, calendaring, and other case administration tasks as needed.

Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to communicate with compassion and professionalism when working with injured clients.
• Exceptional organizational skills and keen attention to detail.
• Ability to review and analyze medical treatment histories and identify gaps or inconsistencies.
• Ability to manage a high-volume caseload while maintaining accuracy and timely follow-through.
• Strong case-tracking and follow-up capabilities.

Medical Knowledge Requirements:

Candidates should have a general understanding of personal injury-related medical treatment, including the following:

Treatment Settings:

• Emergency room and urgent care treatment
• Hospital admissions and discharges

Diagnostic and Radiological Studies:

• X-rays
• Ultrasounds
• CT scans
• MRI studies

Common Medical Specialties:

• Orthopedics
• Neurology
• Neurosurgery
• Pain Management
• Physical Therapy
• Occupational Therapy
• Cardiology
• Cognitive and Traumatic Brain Injury Treatment
• Soft Tissue Injury Treatment
• Surgical Specialties

Candidates should also understand the general progression of injury treatment and recovery as it relates to personal injury claims and litigation.

Technical Requirements:

Required Proficiency:

• Adobe Acrobat
• Microsoft Word
• Legal case management software such as Clio, Needles , or similar platforms
• Ability to quickly learn and effectively utilize firm-specific workflows and case management procedures.

Preferred Experience:

• Previous experience working in a personal injury law firm.
• Experience managing medical records and billing records.
• Experience communicating directly with injured clients.
• Familiarity with obtaining, organizing, and maintaining medical records.
• Understanding of the personal injury case lifecycle, from intake through settlement or litigation.

About the client: The client's company is a plaintiff-side personal injury law firm based in New York, USA, serving clients throughout New York State.