Customer Service Representative - (Entry-Level & Experienced)

Job Description: We are looking for enthusiastic and customer-focused individuals to join our team. Whether you're a fresh graduate, career shifter, or an experienced BPO professional, we welcome applicants who are passionate about helping customers and providing excellent service. As a Customer Service Representative, you will assist customers by answering inquiries, resolving concerns, and ensuring a positive customer experience through phone, chat, or email. Key Responsibilities: Respond to customer inquiries in a professional and timely manner. Resolve customer concerns and provide appropriate solutions. Maintain accurate records of customer interactions. Follow company policies and quality standards. Meet performance and productivity targets. Work collaboratively with team members to deliver excellent customer service. Qualifications: High school graduate, Senior High School graduate, college undergraduate, or college graduate. No BPO experience required – Fresh graduates and career shifters are welcome to apply. Applicants with BPO/customer service experience are encouraged to apply. Good English communication skills (written and verbal). Basic computer and typing skills. Willing to work on-site, shifting schedules, weekends, and holidays if required. Positive attitude, willingness to learn, and strong customer service orientation. What We Offer: Competitive salary and performance incentives. Paid training. Career growth and development opportunities. HMO and other company benefits (depending on the account/company). Supportive and inclusive work environment. This job description is suitable for attracting both first-time applicants and experienced BPO professionals.