Tier 2 NOC Engineer
Manpower Core Group Inc.
Discover your 100% YOU with us! Position: Tier 2 NOC Engineer Work setup & shift: Work from Home | Dayshift Why join us? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Tier 2 NOC Engineer, you will: Proactively monitor customer infrastructure including servers, firewalls, and network devices using NOC tools and dashboards. Troubleshoot and resolve Tier 2 incidents involving network connectivity, firewall alerts, routing issues, VPN failures, and server-related outages. Perform system maintenance, patching, updates, and routine health checks to ensure optimal performance and uptime. Respond to alerts within defined SLAs and maintain accurate, detailed documentation in the ticketing system. Escalate complex incidents to Tier 3 engineers or on-call resources as required, ensuring proper handoff and context. What You Need: Non-negotiables At least 3 years of experience in NOC, network operations, or MSP support environments. Strong hands-on experience with firewalls (Fortinet, Cisco, Sophos, Palo Alto or similar). Solid understanding of network infrastructure (switching, routing, VLANs, VPNs). Experience supporting Windows Server environments (Active Directory, DNS, DHCP, Group Policy, file and print services). Proven ability to diagnose and resolve complex technical issues independently. Preferred skills/expertise Prior experience in an MSP environment supporting multiple client infrastructures. Familiarity with monitoring and RMM platforms such as ConnectWise, Auvik, Huntress, or similar tools. Experience with virtualization platforms (VMware, Hyper-V). Knowledge of backup technologies such as Veeam, Acronis, or Datto. Relevant certifications such as Network+, Security+, CCNA, Fortinet NSE, or MCSA. Our commitment to 100% YOU
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