Japanese Process Specialist - CSR (Open to Japanese Level 3)
Full-time
J-K Network Services
COMPANY PROFILE : A premier global company in technology and consultation specializing in scaling enterprise operations through value-driven technical advancements. They aim to attain sustainable profit growth for their business partners by integrating elite problem-solving techniques through global network of industry specialists, delivering verifiable long-term advantages to every key contributor
Position: Japanese Process Specialist (CSR)
Company Industry: BPO Company
Work Location: BGC, Taguig City
Salary: Php 65,000 - Php 70,000
Work Schedule: Shifting Schedule
Work Set-up: Onsite
BENEFITS:
- Sick Leave
- Vacation Leave
- HMO + 2 dependents
- Life Insurance
- 13th Month Pay
- Performance Bonus
- Career development opportunities and fast track career progression
- Government-mandated Benefits
JOB REQUIREMENTS:
- Filipino with JLPT N1, N2, or N3 Passer or Level (No JLPT Certificate Required)
- Open to Bachelor's graduates and undergraduates, vocational and higschool graduates
- With 1 year or above work experience in Customer Service
- With good communication skills, specifically Japanese and English.
- Amenable to work onsite in BGC Taguig.
- Willing to work in a shifting schedule (BPO Set-up)
JOB RESPONSIBILITIES:
- Responsible for providing customer support via emails and calls
- Identify and assess customers' needs to ensure satisfaction
- Address customer complaints, offer suitable solutions and alternatives within specified time limits, and follow up to ensure resolution
- Provide accurate, valid, and complete information using the appropriate methods and tools
- Perform other related task needed
RECRUITMENT PROCESS (ONLINE PROCESS):
- Online Registration/Application
- Initial Interview
- Language Assessment
- Hiring Team Interview
- Job offer
Vacancy posted 6 days ago
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