Customer Service Representative
Full-time
Lexie
- Provide exceptional customer service to clients and assist them with inquiries and complaints.
- Communicate effectively with customers in both Mandarin and English, ensuring clarity and understanding.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with team members to enhance customer service and resolve issues efficiently.
- Support the development of customer service policies and procedures.
- Educational Qualifications: Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience Level: Fresh graduate or relevant internship experience preferred.
- Skills and Competencies: Proficiency in Mandarin; strong interpersonal and communication skills.
- Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
- Qualities and Traits: Strong work ethic and commitment to continuous improvement.
- Skills and Competencies: Basic technical skills related to customer service platforms.
Requirements
Vacancy posted 16 hours ago
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