Customer Service Representative
Full-time
Work-1 Manpower Recruitment Services
A Customer Service Representative (CSR) acts as the primary link between a business and its customers. They handle inquiries, process orders, resolve complaints, and ensure customer satisfaction. They work across multiple communication channels, including phone, email, live chat, and in-person.
Key Duties & Responsibilities
- Inbound Support: Answer incoming calls, emails, and live chat messages promptly.
- Issue Resolution: Investigate customer complaints, troubleshoot problems, and provide effective solutions.
- Account Management: Open new accounts, update existing records, and process billing, orders, or returns.
- Product Education: Maintain in-depth knowledge of company products and services to educate customers and identify sales opportunities.
- Escalation: Relegate unique or highly technical cases to supervisors or the appropriate departments.
Essential Skills & Qualifications
- Interpersonal Skills: Active listening, empathy, and patience when dealing with frustrated or confused customers.
- Communication: Clear and concise verbal and written communication skills.
- Tech-Savviness: Ability to navigate customer relationship management (CRM) software, databases, and multi-line phone systems.
- Time Management: Capability to multitask and handle high volumes of interactions in a fast-paced environment.
- Education: Typically requires a high school diploma or GED, though a bachelor's degree is preferred by some employers.
Vacancy posted 22 days ago
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