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Customer Service Representative

Full-time

Work-1 Manpower Recruitment Services

A Customer Service Representative (CSR) acts as the primary link between a business and its customers. They handle inquiries, process orders, resolve complaints, and ensure customer satisfaction. They work across multiple communication channels, including phone, email, live chat, and in-person.

Key Duties & Responsibilities

  • Inbound Support: Answer incoming calls, emails, and live chat messages promptly.
  • Issue Resolution: Investigate customer complaints, troubleshoot problems, and provide effective solutions.
  • Account Management: Open new accounts, update existing records, and process billing, orders, or returns.
  • Product Education: Maintain in-depth knowledge of company products and services to educate customers and identify sales opportunities.
  • Escalation: Relegate unique or highly technical cases to supervisors or the appropriate departments.

Essential Skills & Qualifications

  • Interpersonal Skills: Active listening, empathy, and patience when dealing with frustrated or confused customers.
  • Communication: Clear and concise verbal and written communication skills.
  • Tech-Savviness: Ability to navigate customer relationship management (CRM) software, databases, and multi-line phone systems.
  • Time Management: Capability to multitask and handle high volumes of interactions in a fast-paced environment.
  • Education: Typically requires a high school diploma or GED, though a bachelor's degree is preferred by some employers.

Vacancy posted 1 day ago
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