HR Operations Assistant - Greenhills

About Us:

Top Asia is an HR Consulting and Outsourcing company. We operate various Human Resource disciplines e.g. Recruitment, Administration, Compensation Benefits, Relations, and Learning Development. As a native HR company, we seek a mature HR Employee Relation to drive Cultural Transformation initiatives.

Job Objectives:

As HR Operations Assistant, you are responsible for the rigorous monitoring of operational metrics, talent proficiency, and workplace compliance. Through regular store visits and professional documentation, you must detect operational risks, conduct labor-related due processes, and propose data-driven solutions to optimize performance, attendance, retention, and service quality.

Duties and Responsibilities:

1. Operational Metrics Tracking & Analysis

• Performance Monitoring: Maintain real-time tracking of key deployment metrics including Attendance Rate, Vacancy Rate, and Attrition Rate.
• Quality & Satisfaction: Monitor CSAT (Customer Satisfaction) and NPS (Net Promoter Score) to ensure talent performance aligns with client expectations.
• Standards Audit: Conduct regular Grooming Checks and behavioral audits during store visits to ensure all talents uphold the brand image and professional standards.

2. Talent Proficiency & Development

• KSA Observation: Conduct Skills Proficiency Checks by observing talents in action. Assess their Knowledge, Skills, and Abilities (KSA) against the required job standards.
• Gap Identification: Identify specific training gaps or performance dips and report them with recommended interventions to the Senior Analyst.

3. Employee Relations & Risk Intelligence

• Intelligence Gathering: Build professional rapport with talents to gather "ground-level" intelligence regarding morale, hidden grievances, or competitors' movements.
• Retention Strategy: Implement surveys and feedback loops to identify factors affecting retention; lead recognition initiatives to boost talent morale.
• Risk Mitigation: Act as an early-warning system for potential mass resignations or labor unrest.

4. Labor Relations & Compliance

• Due Process Management: Execute the administrative requirements of Labor Relations, including delivering Notices to Explain (NTE), assisting in administrative hearings, and ensuring due process is documented perfectly.
• General Labor Standards: Conduct regular compliance inspections at deployment sites to ensure the working environment adheres to statutory health, safety, and labor standards.

Job Specifications:

• Bachelor’s degree in Business, Operations, Human Resource, or related field.
• Exceptional professional writing skills (for incident reports and NTEs) and the ability to communicate effectively with both field staff and store management.
• Ability to analyze metrics (NPS/CSAT) and propose actionable solutions rather than just reporting numbers.
• Willingness to travel frequently for store visits and field audits.
• High level of integrity and professionalism. Capable of handling sensitive Labor Relations issues with confidentiality and objectivity.
• Amenable to work full-time and onsite in Greenhills, San Juan City.
• The role is open for newly graduates.