Multilingual Helpdesk Technician - French
Full-time
Stefanini North America and APAC
Details:
- Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and French.
- Provide restorative or maintenance actions to resolve end-user problems
- Able to resolve account specific technical, customer, end-user issues
- Responds to end-user problems based on standard procedures
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Required skill(s):
- Basic hardware knowledge
- Basic software knowledge
- Basic networking
- Average written and spoken communication skills in one or more languages including but not limited to English and French.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Shift flexibility and schedule adherence are required for the position.
Vacancy posted 4 days ago
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