CG: Residential Collections Specialist - 66991112275

Position : Residential Collections Specialist

Work Hours (Client) : Monday to Friday, 8:00 AM - 5:00 PM EST

Pay Range : $1100 to $1500 USD / month (varies based on skill set and experience level)

Location of Search : Philippines

Work Location : Fully Remote

Company Overview:

Our client is seeking a dependable and detail-oriented Residential Collections Specialist to support its accounts receivable and collections operations. The company serves residential customers and is focused on maintaining strong customer relationships while ensuring outstanding balances are resolved accurately and efficiently.

The Residential Collections Specialist will play an important role in improving cash flow, reducing Days Sales Outstanding (DSO), and ensuring customer accounts remain accurate and up to date.

Role Overview:

You will be responsible for managing past-due residential customer accounts, contacting customers regarding outstanding balances, collecting payments, sending invoices and statements, and maintaining detailed documentation of all collection activity.

This is a customer-facing collections role requiring someone who can confidently discuss outstanding balances while remaining professional, respectful, and solutions-oriented.

The ideal candidate has at least 2 years of experience in collections, accounts receivable, billing, or a closely related customer-facing financial role. They should be highly organized, persistent with follow-up, and comfortable managing multiple accounts and payment conversations throughout the day.

Duties and Responsibilities:

Residential Collections

• Manage a portfolio of past-due residential customer accounts
• Contact customers consistently to collect outstanding balances
• Make outbound collection calls to request payment and discuss overdue accounts
• Work with customers to understand outstanding balances and support payment resolution
• Collect payments in accordance with established company procedures
• Maintain professional customer relationships throughout the collections process
• Handle sensitive financial and payment conversations with professionalism and discretion

Customer Follow-Up & Payment Reminders

• Maintain consistent follow-up with customers who have outstanding balances
• Send 10-day payment reminders in accordance with company collection procedures
• Track customer payment commitments and ensure promised payments are received
• Follow up promptly when payment commitments are missed
• Identify accounts requiring additional attention or escalation
• Maintain an organized daily follow-up schedule across assigned accounts

Invoices, Statements & Billing Support

• Email invoices, account statements, and other billing documentation to customers as needed
• Review customer balances before communicating account information
• Help customers understand invoices, statements, and outstanding amounts
• Support the resolution of basic billing questions and discrepancies
• Coordinate internally when additional information is required to resolve an account issue

Collection Documentation

• Document all collection activity accurately within the appropriate systems
• Maintain detailed records of customer conversations, collection attempts, payment commitments, payments received, account disputes, follow-up actions, and escalations
• Ensure account notes are complete, accurate, and current
• Maintain reliable documentation so other team members can quickly understand account status

Account Monitoring & Escalation

• Regularly monitor assigned accounts for overdue balances
• Identify payment trends and recurring collection issues
• Flag accounts requiring escalation or additional intervention
• Recognize potential disputes or account discrepancies and route them appropriately
• Prioritize collection activity based on account status and business needs

Accounts Receivable Support

• Partner with Accounts Receivable Specialists, branch teams, and management to resolve customer account questions
• Assist with the collection and processing of customer payments
• Support the application of payments received to the appropriate customer accounts
• Help investigate payment discrepancies or unapplied payments
• Maintain accurate customer account records
• Support broader AR initiatives as needed

DSO & Collections Performance

• Contribute directly to company initiatives to reduce Days Sales Outstanding (DSO)
• Help improve overall collection rates and cash flow
• Prioritize aging balances and accounts requiring immediate follow-up
• Maintain consistent collection activity across assigned accounts
• Identify recurring issues that may be delaying customer payments
• Support management with accurate account information when evaluating collection performance

Minimum Qualifications:

• Minimum 2 years of experience in collections, accounts receivable, billing, payment processing, or a similar role
• Previous experience making outbound customer collection calls
• Strong verbal and written English communication skills
• Ability to discuss overdue balances confidently and professionally
• Strong organizational and time-management skills
• Ability to manage multiple customer accounts and follow-up activities simultaneously
• High attention to detail when reviewing account balances and payment information
• Experience working with invoices, statements, and customer account records
• Comfortable using email, spreadsheets, accounting systems, and customer account platforms
• Ability to accurately document customer conversations and collection activity
• Professional judgment when handling sensitive financial information and payment conversations
• Ability to work independently while collaborating with AR, branch, and management teams