Customer Service Representative
Full-time
Metacom Careers
Description - Serve as the primary point of contact for customers, addressing inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve overall customer satisfaction.
- Provide feedback on process improvements to enhance service delivery.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: Entry-level; no previous experience required.
- Skills and Competencies: Proficient in English with strong communication skills.
- Skills and Competencies: Experience or knowledge in customer service.
- Skills and Competencies: Familiarity with call center operations is a plus.
- Qualities and Traits: Empathetic and patient demeanor when dealing with customers.
Vacancy posted 13 hours ago
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