Reservation Agent
Temporary
Green Pasture People Management Inc
Handling room reservations efficiently using OPERA Cloud, ensuring accurate booking details, excellent customer service, and maximizing room revenue while maintaining high guest satisfaction.
Duties and Responsibilities:
- Handle room reservations via phone, email, online channels, and walk-ins using OPERA Cloud PMS
- Create, modify, and cancel reservations accurately in OPERA Cloud
- Provide guests with information on room types, rates, packages, and hotel policies
- Ensure accuracy of guest details, billing instructions, and special requests
- Coordinate with Front Office and Sales teams regarding room availability and group bookings
- Upsell rooms, promotions, and hotel services to maximize revenue
- Maintain knowledge of hotel promotions, blackout dates, and inventory controls
Vacancy posted more than 2 months ago
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