Operations Support Intern

About eTap Solutions

Founded in 2015, eTap Solutions (a unit of eTap Inc.) is at the forefront of financial technology in the Philippines, specializing in self-service transaction machines, payment systems, and innovative fintech solutions. We design, manufacture, and operate cutting-edge kiosks and payment platforms that enable seamless transactions for telecoms, digital banks, payment aggregators, and retail partners.

At eTap Solutions, we combine ingenuity, collaboration, and customer-centricity to deliver solutions that drive financial inclusion and operational efficiency across communities. Our team continuously innovates to ensure our systems are secure, reliable, and easy to use making financial services more accessible to everyone.

Join eTap Sol

Being part of eTap Community means working in a forward-thinking, innovative company that is shaping the future of financial services while making a tangible difference in the lives of many. If you're passionate about technology, collaboration, and making an impact on society, eTap is an exciting place to be.

About the Role:

The Operations Support Intern will assist in planning and executing kiosk/machine deployments, supporting site prep, documentation, asset tracking, and coordination with various eTapSol departments and external stakeholders, gaining hands-on experience in operations implementation and cross-functional collaboration.

1. Deployment Tracker Management

Maintain and regularly update the machine deployment tracker to ensure data accuracy and operational visibility. Monitor deployment status and coordinate with relevant internal teams to validate and reconcile updates in a timely manner. Support the efficient tracking of machine movements and deployment activities.

2. Documentation and Reporting Support

Assist in the preparation, consolidation, and organization of weekly and monthly deployment reports for internal and management review. Document deployment processes, timelines, issues, and resolutions to support continuous improvement and knowledge retention. Help develop and maintain standardized reporting templates to enhance consistency, accuracy, and efficiency in reporting.

3. Internal Coordination and Communication

Collaborate closely with the Operations Team to coordinate machine deployments, pullouts, transfers, and other movement-related activities. Ensure timely and accurate communication of deployment updates to relevant stakeholders. Prepare and maintain weekly machine movement report presentations for operational alignment and management discussions. Consolidate and manage professional business correspondence, including formal emails and communications with both internal departments and external stakeholders.

4. Technology and Systems Proficiency

Utilize Google Workspace applications, particularly Google Sheets, for monitoring, tracking, and reporting operational data. Assist in maintaining operational databases, trackers, and monitoring tools used by the team. Demonstrate willingness to learn and adapt to additional systems, software, and digital tools required to support operational processes effectively.

What We Offer:

• Company-provided laptop for internship use.
• Hands-on experience in the Deployment Unit.
• Mentorship from the Unit Lead and managers.
• Skill development, including basic automation training with sheets.
• Opportunities to build a professional network.
• Certificate of Internship or Recommendation Letter signed by the Head of Operations and Human Capital Manager.

Qualifications:

• Strong problem-solving and analytical skills.
• Pursuing a degree in Operations Management or a related field.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Effective in communication and documentation.
• Detail-focused, proactive, and eager to learn.
• Able to work independently as well as part of a team.
• Familiarity with risk management, security, or operations is a plus.

Join the Revolution: Be Part of eTap Solutions!

Step into a world where innovation drives impact. At eTap Solutions, we create cutting-edge fintech platforms and self-service transaction solutions that make financial services faster, safer, and more accessible across the Philippines. Join us and be part of a team that’s transforming the way people and businesses connect with money.