Manager Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Manager Operations .

In this role, you will:

• Manage and oversee day-to-day operational processes to ensure deliverables are completed accurately and within agreed timelines.
• Lead, coach, and develop team members through regular feedback, performance discussions, and mentoring to support employee growth and succession planning.
• Monitor team performance, productivity, attendance, and capacity planning to ensure adequate operational coverage.
• Conduct administrative and managerial tasks including approval of leaves, schedules, timesheets, and other people-related matters.
• Ensure operational processes comply with internal policies, exchange rules, regulatory requirements, and audit standards.
• Review and monitor operational risks, escalations, and issues, ensuring timely resolution and proper stakeholder communication.
• Drive process improvement initiatives, automation opportunities, and efficiency enhancements to strengthen controls and reduce manual intervention.
• Coordinate with onshore partners, technology teams, vendors, and other stakeholders for projects, testing activities, and issue resolution.
• Prepare and present management reports, operational metrics, and updates to senior management.
• Support business continuity planning, incident management, and implementation of corrective and preventive actions.
• Foster a collaborative and high-performing team environment while promoting accountability and continuous improvement

To be successful in this role, you should meet the following requirements:

• Extensive knowledge of Market Operations and trade lifecycle management.
• Strong understanding of operational risk, controls, governance, and regulatory requirements.
• Demonstrated ability to manage teams and drive high performance.
• Experience leading change initiatives, process improvement projects an operational transformation.
• Strong stakeholder management and influencing skills across multiple levels of organization
• Ability to manage complex operational issues and make sound risk-based decisions.
• Strong analytical, communication and interpersonal skills.
• Strong knowledge of exchange rules, regulatory and control requirements within financial services.

  Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP