Customer Service Representative
Full-time
Author Solutions Philippines Inc.
Payment Central Representative
Customer Interfacing. Takes charge in processing of orders (book orders, publishing, marketing and production packages/services) and signing up of ALC subscriptions.
A day in the life of a Payment Central Representative includes . . .
- Handles all customer calls in accordance to established procedures
- Follows established call flow for internal and external customers
- Validates order details and payments in accordance to standard operating procedures
- Takes charge in enrolling customers to Author Learning Center according to established procedures
- Get author’s agreement to all applicable disclosures prior to processing of orders
- Strictly comply to Payment Card Industry Data Security Standards (PCI DSS)
- Use ‘Secure Pause’ functionality when getting card information/details
- Enters all card details or information in the payment portal (card information/details should not be saved, forwarded or written, strictly no pen and paper policy)
- Attends to email concerns in accordance to established procedures
- Updates trackers/files/reports as required
This job is perfect for you if you have . . .
- A bachelor’s degree preferred, or an associate degree with relevant work experience
- 1–2 years of customer service experience; payment processing experience/financial account is an advantage
- Excellent verbal and written English communication skills
- Strong attention to detail with excellent organizational, time management, and problem-solving skills
- Flexibility, adaptability, and the ability to perform well under pressure
- Strong analytical thinking, comprehension, customer service, and decision-making abilities
- Proficiency in using computers and standard office equipment, including keyboards, monitors, and phone systems
- Tolerance for low physical mobility, i.e., sitting at a desk for extended periods
- Willingness and ability to work onsite (IT Park, Cebu City) full-time and on a graveyard shift
Vacancy posted 21 days ago
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