Service Advisor
Paintworks Enterprises Inc.
Hiring: Service Advisor
Location: Veterans Drive Nivel Hills Lahug, Cebu City, Philippines
Company: AutoStudio Philippines Corporation
Type: Full-Time
PRIMARY RESPONSIBILITIES:
• Clearly explain automotive issues, repair solutions, and service recommendations to customers
• Provide accurate service estimates and discuss potential costs with customers
• Schedule service appointments and manage the service workflow to ensure timely and efficient service delivery
• Coordinate with the workshop team to ensure that repairs and services are completed according to customer specifications and within set timeframes
• Promote the company’s products and services, including maintenance packages, repairs, and parts, to customers
• Upsell additional services and products based on customer needs and vehicle condition
• Follow up with customers after service completion to ensure satisfaction and address any concerns
• Ensure that all customer inquiries are responded to promptly and professionally
• Maintain accurate service records, including customer information, service history, and invoices
• Ensure all service orders, repair details, and billing are documented correctly
• Communicate effectively with technicians and other team members to ensure services are performed according to customer needs and quality standards
• Send reminders to clients for PMS schedule and follow-up
• Report service activity, customer feedback, and performance metrics to the Service Head
• Maintain regular updates on service performance and customer satisfaction
• Take on additional tasks and responsibilities as assigned by management, contributing to the overall success of the department and company goals
QUALIFICATIONS:
• Graduate of Automotive Technology or any related field
• Minimum of 2 years experience as a Service Advisor
• Strong knowledge of automotive repair processes, parts, and basic diagnostics is a plus
• Excellent communication and interpersonal skills
• Customer-focused with strong problem-solving abilities
• Ability to explain technical information in a clear and understandable manner
• Strong organizational and time management skills
• Proficient in basic computer applications (MS Office, email, etc.)
• Ability to work in a fast-paced environment and handle multiple tasks
• Willing to be trained and adaptable to company processes and standards
WHY JOIN US?
• Competitive salary + commissions
• Complete Benefits (Government Statutory)
• Travel opportunities for trainings, seminars, workshops or events (Local/International)
• Energetic and supportive team
• Opportunities for growth and promotion
• 13th Month Pay
• Service Incentive Leave
• HMO (Health Insurance)
• Salary adjustment upon regularization
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