Shared Services Process Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Shared Services Process Lead do? As the Shared Services Process Lead, you will be driving operational excellence across global functions. You will act as a strategic architect, guiding end-to-end transformations-from diagnostics to sustainable deployment. This role is pivotal in driving the standardization of our "ways of working" to improve team-wide prioritization and project management. You will serve as a critical thinker providing strategic support to HR, bridging the gap between human potential and operational scale.

As a Shared Services Process Lead, you will be involved in:

• Standardization & Strategy : Establish a standardized process management framework to improve prioritization and project execution across the team.
• Project Leadership : Oversee end-to-end project lifecycles, including comprehensive planning, risk mitigation, and delivery tracking.
• Strategic HR Partnership : Provide critical thinking and analytical support to HR stakeholders, aligning people strategies with scalable, user-centric solutions.
• Technical Liaison : Translate complex business requirements into technical specifications, collaborating with developers to ensure tools and integrations meet functional goals.
• Change & Adoption : Lead change management strategies, roadshows, and UAT to ensure high user adoption and minimal business disruption.
• Continuous Improvement : Empower the team to identify efficiency gains and institutionalize new ways of working through updated policies and SOPs.

Do you have what it takes to be a Shared Services Process Lead ?

Requirements:

• Experience: 3-5+ years of experience leading teams in driving end-to-end process re-engineering.
• People Leadership : Proven ability to inspire, motivate, and empower teams with a strong commitment to People Development.
• Process Mastery : Strong skills in process mapping, gap analysis, root cause analysis, and value stream mapping; proficient in MS Visio or Lucidchart.
• Stakeholder Management : Experienced in cross-functional engagement, from front-line teams to senior leadership.
• Strategic Communication : Ability to communicate across business and tech, translating needs into technical requirements and vice versa.
• HR Knowledge : Familiarity with HR/HRIS core processes (Onboarding, Offboarding, Performance, etc.) and people-related KRAs.
• Project & Data Fluency : Skilled in project scoping, risk management, and using data to quantify impact and build business cases.
• Operational Excellence : Deep familiarity with performance frameworks (KPIs, SLAs) and continuous improvement methodologies such as Lean Six Sigma, Scrum, or Kaizen.
• Agility : Adaptable and able to thrive in a matrixed, fast-paced environment.

Preferred Qualifications

• Specialized Experience : Prior experience in Shared Services/GCCs; expertise in policy writing, knowledge management, or process training.
• Facilitation : Strong skills in leading cross-functional roadshows, design solutions, or UAT scripts.
• Systems Exposure : Experience with Workday, Jira, ServiceNow, or similar workflow automation platforms.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .