Property Operations Coordinator

Location: Malate, Manila

Work Set-up: Fully Onsite | Shifting Schedule | Monday - Saturday

Job Description:

The Property Operations Coordinator is responsible for supporting the smooth and efficient day-to-day operations of a condotel property. The role coordinates with front desk, housekeeping, laundry, maintenance, and other operational teams to ensure that guest units, common areas, facilities, and service areas are properly maintained and ready for daily operations.The position serves as a key coordination point between guests, tenants, operational staff, service providers, and management.

Key Responsibilities

Condotel Guest & Tenant Support

Maintain professional relationships with guests, tenants, and other property stakeholders.

Respond to guest and tenant requests, concerns, and complaints in a timely and professional manner.

Coordinate with the appropriate operational teams to address concerns and ensure proper resolution.

Daily Condotel Operations

Coordinate the day-to-day operational activities of the condotel property.

Work closely with front desk, housekeeping, laundry, maintenance, and other support teams to ensure smooth operations.

Monitor the readiness and operational condition of guest units, vacant units, common areas, and facilities.

Staff Coordination & Monitoring

Coordinate schedules and daily assignments of front desk, housekeeping, laundry, and maintenance personnel.

Monitor staff attendance, grooming, uniforms, workplace conduct, and compliance with property policies.

Ensure sufficient manpower coverage based on daily operational requirements.

Unit & Property Inspections

Conduct regular inspections of guest units, vacant units, common areas, and operational facilities.

Check cleanliness, organization, functionality, and overall condition of units and property areas.

Identify housekeeping, maintenance, cleanliness, or safety concerns and coordinate immediate corrective action.

Maintenance & Facilities Coordination

Monitor the condition of condotel units, common areas, facilities, equipment, and other property assets.

Coordinate preventive maintenance activities and scheduled inspections.

Receive, document, and follow up on maintenance and repair requests.

Inventory & Operational Supplies

Monitor inventory levels of housekeeping, maintenance, laundry, and other condotel operational supplies.

Maintain proper organization of stockrooms and storage areas.

Conduct regular inventory checks and reconciliation.

Reporting & Management Coordination

Provide management with regular updates regarding the overall operational condition of the condotel.

Prepare accurate reports covering guest concerns, maintenance issues, inventory, staffing, inspections, and other operational matters.

Escalate urgent operational issues and service concerns appropriately.

Qualifications:

Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Tourism, Business Administration, Property Management, or a related field is preferred.

1-3 years of relevant experience in condotel, hotel, serviced residence, property management, hospitality, or similar operations is highly advantageous.

Solid background in coordinating multiple operational functions such as housekeeping, front office, maintenance, laundry, or facilities is preferred.

Candidates with strong property operations, hospitality, customer service, or administrative coordination experience may be considered.

Willing to work six (6) days per week.

Must be willing to work on shifting schedules, weekends, and holidays as required by property operations.

Technical Skills

Proficient in scheduling, coordination, documentation, and operational reporting.

Working knowledge of Google Workspace or similar office productivity tools.

Familiarity with inventory monitoring and stock control.

Basic understanding of expense monitoring and operational documentation.

Familiarity with property or hotel management systems is an advantage.

Basic knowledge of service contracts and vendor coordination is a plus.