Customer Service Representative
Full-time
Gratitude Jobs Ahead HR Inc
Customer Service Representative (CSR) – BPO Experience Required
Job Title: Customer Service Representative (CSR)
Job Type: Full-Time
Work Setup: On-site
Department: Customer Experience
Job description
We are seeking experienced and customer-focused Customer Service Representatives to join our growing team. The ideal candidate must have previous BPO/contact center experience and possess excellent communication, problem-solving, and customer-handling skills. Successful candidates will be responsible for delivering exceptional customer support while maintaining high-quality service standards.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, chat, or social media.
- Resolve customer inquiries, complaints, and concerns professionally and efficiently.
- Provide accurate information about products, services, policies, and procedures.
- Escalate complex customer concerns to the appropriate department when necessary.
- Maintain a positive and professional attitude during all customer interactions.
- Adhere to company policies, procedures, and compliance requirements.
Qualifications
- College Graduate (Bachelor's Degree holder) preferred.
- College Undergraduate with relevant experience may be considered.
- Senior High School Graduate or High School Graduate with relevant BPO experience is welcome to apply.
Experience
- Minimum of 6 months BPO/Call Center/Customer Service experience.
- Experience handling voice, email, chat, or blended accounts is an advantage.
Skills
- Excellent verbal and written English communication skills.
- Strong active listening and customer service skills.
- Ability to multitask and navigate multiple systems simultaneously.
- Strong problem-solving and conflict-resolution abilities.
- Basic computer proficiency
- Ability to work flexible schedules, including weekends and holidays if required.
What We Offer
- Competitive salary package.
- Performance-based incentives and bonuses.
- Comprehensive training and career development opportunities.
- Health and wellness benefits.
- Supportive and inclusive work environment.
- Opportunities for career growth within the organization.
Vacancy posted a month ago
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