Customer Service Representative
Full-time
Gratitude Jobs Ahead HR Inc
Customer Service Representative (CSR) – BPO Experience Required
Job Title: Customer Service Representative (CSR)
Job Type: Full-Time
Work Setup: On-site
Department: Customer Experience
Job description
We are seeking experienced and customer-focused Customer Service Representatives to join our growing team. The ideal candidate must have previous BPO/contact center experience and possess excellent communication, problem-solving, and customer-handling skills. Successful candidates will be responsible for delivering exceptional customer support while maintaining high-quality service standards.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, chat, or social media.
- Resolve customer inquiries, complaints, and concerns professionally and efficiently.
- Provide accurate information about products, services, policies, and procedures.
- Escalate complex customer concerns to the appropriate department when necessary.
- Maintain a positive and professional attitude during all customer interactions.
- Adhere to company policies, procedures, and compliance requirements.
Qualifications
- College Graduate (Bachelor's Degree holder) preferred.
- College Undergraduate with relevant experience may be considered.
- Senior High School Graduate or High School Graduate with relevant BPO experience is welcome to apply.
Experience
- Minimum of 6 months BPO/Call Center/Customer Service experience.
- Experience handling voice, email, chat, or blended accounts is an advantage.
Skills
- Excellent verbal and written English communication skills.
- Strong active listening and customer service skills.
- Ability to multitask and navigate multiple systems simultaneously.
- Strong problem-solving and conflict-resolution abilities.
- Basic computer proficiency
- Ability to work flexible schedules, including weekends and holidays if required.
What We Offer
- Competitive salary package.
- Performance-based incentives and bonuses.
- Comprehensive training and career development opportunities.
- Health and wellness benefits.
- Supportive and inclusive work environment.
- Opportunities for career growth within the organization.
Vacancy posted 16 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Cebu vacancy
- ...Job Title : Customer Service Representative Location: Cebu City, Cebu Job Type: Full-time | Onsite Work Schedule: Night Shift Start Date: November 24, 2025 Company Overview: CSV Now, a well established talent acquisition partner for Silicon Valley...
- ...Description Assist customers via phone, email, and chat by providing accurate information and support. Resolve customer issues in a timely manner while ensuring a positive experience. Maintain thorough documentation of customer interactions and feedback. Identify...
- ...Description Provide exceptional customer service through various communication channels. Assist customers with inquiries, issues, and product information. Maintain a positive and efficient customer experience. Document customer interactions accurately in the...
- ...Description Assist customers with inquiries regarding products and services. Resolve customer complaints and provide appropriate solutions. Maintain customer records and document interactions. Collaborate with team members to improve service delivery. Provide...
- ...Description Provide exceptional customer service via phone, email, and chat. Assist customers with inquiries, complaints, and service requests. Maintain accurate records of customer interactions and transactions. Collaborate with team members to resolve complex...
- ...Customer Service Representative (CSR) – Cebu Site Location: Cebu Open to: K-12 Graduates, College Undergraduates, Fresh Graduates, and Career Shifters No BPO Experience Required Accounts Available Retail Account Banking & Financial Services Account...
- ...WE'RE HIRING! (CUSTOMER SERVICE REPRESENTATIVES) - NO EXPERIENCE REQUIRED Location: Cebu IT PARK We are looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will assist customers by addressing inquiries...
- ...Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Manage customer interactions through... ...situations. Requirements Job Title: Customer Service Representative Job Function: Customer Service Responsibilities and...
- ...Financial Services Account - customer service representative Description Join our team and be part of a dynamic financial services company! Handle customer inquiries, resolve issues, and provide excellent service. THE OFFER - Competitive salary package...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Assist customers with product inquiries, order tracking, and issue resolution. Maintain accurate records of customer interactions and transactions. Collaborate...
- ...Description Serve as the primary point of contact for customer inquiries and issues. Handle customer complaints and provide appropriate... ...alternatives. Maintain detailed knowledge of products and services to answer customer inquiries effectively. Process orders and...
- ...Assist customers with inquiries and provide effective solutions. Manage incoming calls and customer service inquiries. Identify and escalate priority issues to the appropriate support teams. Maintain a positive, empathetic, and professional attitude toward customers...
- ...Responsibilities and Duties: Respond to customer inquiries and requests via telephone, email and chat in a timely manner Document all inquiries, requests, resolutions, and follow-up tasks Escalate questions and requests to appropriate departments or persons...
- ...Location Cebu IT Park, Cebu City Job Summary We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will handle customer inquiries, provide solutions, and ensure a positive customer...
- ...Customer Service Representative Key Responsibilities: Handle customer inquiries related to flight reservations Assist customers with booking, rebooking, and cancellations Provide accurate information about flights, policies, and services Ensure excellent customer...
- ...Description Interact with customers via phone, email, or chat to provide assistance and support. Resolve customer inquiries and complaints... ...in product knowledge training and provide feedback to improve service delivery. Collaborate with team members to enhance customer...
- ...Description Provide exceptional customer service through various communication channels. Assist customers in resolving inquiries and complaints efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members...
- ...Description Provide exceptional customer service support via phone, email, and chat. Resolve customer inquiries and issues in a timely and efficient manner. Maintain accurate records of customer interactions and transactions. Assist in the development and...
- ...We are looking for motivated and customer-oriented individuals to join our growing team for an International Account. In this role, you... ...inquiries, resolving concerns, and delivering excellent customer service in English. Key Responsibilities -Handle inbound and...
- ...Description Respond to customer inquiries via phone, email, and chat in a timely manner. Resolve customer issues effectively while... .... Collaborate with team members to improve customer service processes. Provide product and service information to customers...
- ...individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via phone, email, or chat...
- ...Description Serve as the primary point of contact for customer inquiries and concerns. Provide exceptional customer service by addressing issues and providing solutions promptly. Manage scheduling and appointment booking for clients. Maintain detailed records...
- ...Description Assist customers with inquiries related to products and services. Provide accurate information and resolve issues in a timely manner. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer...
- ...Description Assist customers with inquiries regarding products and services. Handle complaints and provide solutions in a professional manner. Manage scheduling and appointment bookings for customers. Document customer interactions in the company database....
- ...Description Provide excellent customer support via phone, email, and chat. Resolve customer inquiries and issues in a timely manner... ...and documentation. Assist in the development of customer service procedures and policies. Collaborate with team members to enhance...
- ...Description Interact with customers to provide information in response to inquiries about products and services. Assist customers with complaints and issues while striving to maintain a high level of customer satisfaction. Process orders, forms, applications,...
- ...Provide outstanding customer service via phone and email. Assist customers with inquiries, product information, and order issues. Resolve complaints efficiently and professionally. Maintain accurate customer records and documentation. Collaborate with team...
- ...Description Provide exceptional customer service and support via phone, email, and chat. Resolve customer complaints and issues in a timely and effective manner. Maintain detailed records of customer interactions and transactions. Assist in training new team...
- ...Description Provide exceptional customer service through various communication channels, including phone, email, and chat. Ensure timely and accurate resolution of customer inquiries and complaints. Maintain up-to-date knowledge of company products and services...
- ...Description Provide exceptional customer service through various channels including phone, email, and live chat. Resolve customer complaints and issues in a timely and professional manner. Maintain a thorough knowledge of the company's products and services to...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
