Healthcare Account - CSR - Easy Non-Voice chat - Sta Mesa Manila
Full-time
Sapient Solutions - SGS
Customer Service Representative - Healthcare Metro Manila | Onsite Job Description We are looking for Healthcare Customer Service Representatives to assist patients and clients with inquiries about services, claims, and insurance coverage. You will provide accurate guidance, resolve concerns professionally, and ensure a positive experience. Responsibilities:
- Handle inbound inquiries via phone, chat, or email
- Provide information about healthcare services, insurance claims, and coverage
- Assist clients with submitting forms and claim requests
- Document all interactions and case details accurately
- Escalate complex issues to supervisors when needed
- Maintain quality, productivity, and customer satisfaction metrics
- Shifts include nights, weekends, and holidays
- Paid training on healthcare processes and company systems
- High School or Senior High School graduate (College preferred)
- Strong English communication skills
- Detail-oriented and customer-focused
- Basic computer skills and multitasking ability
- Willing to work onsite in Metro Manila
- Retail, mall sales, F&B, hospitality, front desk, sales, or any customer-facing experience
- Applicants with direct customer interaction experience are welcome to apply
- Career shifters and fresh graduates are encouraged to apply
- Competitive pay with incentives
- Exposure to healthcare accounts and processes
- Supportive team, mentorship, and career development
Vacancy posted a month ago
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