Non Voice - Healthcare Account- Chat/Email

Job Description We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times. Responsibilities: Respond to patient and client inquiries via phone, chat, or email Provide guidance on healthcare services, claims, and coverage Assist with form submissions and claim processing Document all interactions accurately Escalate complex issues to supervisors when necessary Maintain service quality and satisfaction metrics Schedule & Training: Shifting schedules including nights and weekends Paid training on healthcare systems and company processes Requirements: High School or Senior High School graduate (College preferred) Strong English communication Customer-oriented with attention to detail Basic computer skills and multitasking ability Onsite availability in Metro Manila Why Join Us Competitive pay and incentives Exposure to healthcare accounts and industry knowledge Collaborative environment with growth opportunities