KC Finance Collections Supervisor

It's more than a job

As a finance professional at Kuehne+Nagel, your work includes managing budgets, strategic planning, and overseeing financial operations. You also help make ordinary and special moments possible for people around the world. Because your financial diligence allows your colleagues across the company to stay focused on the core of their work, whether it's getting vital healthcare products to those who need them or fresh fruit to children playing in the park. Finance work at Kuehne+Nagel, means more than we imagine.

Role

You will be responsible for managing collection activities (O2C) in accordance with our internal financial guidelines, while migrating tasks from the countries to the Knowledge Center. You will collaborate closely with internal + external stakeholders to standardize, automate + leverage artificial intelligence to improve financial performance.

Your Responsibilities

• To set-up and lead a finance accounts receivable team, including participating in the recruitment, selection, coaching + development of talents.
• To ensure prompt follow-up on outstanding collection matters in a professional + timely manner, including escalation handling.
• To review current processes, ensuring compliance + alignment with corporate guidelines collection strategy.
• To participate periodically in portfolio monitoring meetings (Conf Call) with local teams. Follow up and provide feedback within the deadlines established in said meetings.
• Serve as escalation for collector + follow escalation path to inform country management (incl. BU and Sales) of any critical account situation. Handle escalated collection issues and negotiate payment arrangements with key customers.
• Enforcement of overdue collection for proper notification to credit insurance or support of legal proceedings (as defined)
• To understand the end-to-end accounts receivable process, lead in continuous improvement + drive productivity for related processes together with the Process Excellence Supervisor.Create framework for management of collections staff’s performance, compliance and KPI’s
• Support the Process Excellence Supervisor in the documentation of the Working Instructions (T4) for the processes in scope.
• Drive the development and improvement of main KPIs in O2C.
• Provide transparency and visibility to the country organization in terms of collection matters (KPIs, SLAs, Projects, Organizational Changes, escalations, etc.).
• Prepare the calculation of the collector incentive scheme the calculation of the collector incentive scheme, ensuring correctness at all times.
• Review collection performance reports, analyze trends and recommend improvements. Prepare ad-hoc reports, if required.
• Support audits and financial reporting processes (incl. month-end closing)

Your Skills and Experiences

• Minimum of 5 years’ experience in Business-to-Business Accounts Receivable Collections required. 
• Strong knowledge of collection processes and AR Policies & Procedures Excellent negotiation and customer service skills required
• Average proficiency with MS Excel required
• Project and Stakeholder management 
• Excellent verbal and written communications skills in English
• Strong attention to detail and excellent follow-up skills required Must be able to work well with team/individuals at all levels inside and outside of the organization.
• Self-Starter with the ability to work with minimal supervision
• Additional language skills are an advantage
• Strong leadership skills and ability to work independently 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.