Social Media Manager / Shopify Admin

Social Media & Business Administration Coordinator

Role Purpose

The Social Media & Business Administration Coordinator provides day-to-day administrative, customer service, and social media support, allowing the business owners to focus on customer relationships and growing their jewelry business.

This role is responsible for keeping customer inquiries organized, coordinating follow-ups throughout the customer journey, and creating engaging social media content that reflects the brand’s unique story, craftsmanship, and personalized approach. The ideal candidate is organized, proactive, creative, and capable of maintaining a consistent brand voice across customer communications and digital platforms.

Key Responsibilities

1. Customer Service & Inquiry Management

• Respond to routine customer inquiries across social media and other communication channels in a timely, professional, and personable manner.
  

• Gather essential customer information, including design preferences, budget, requirements, and other relevant details.
  

• Identify inquiries that require the owners’ expertise and refer custom jewelry design questions or sensitive customer conversations to Thomas when appropriate.
  

• Maintain a friendly, personalized customer experience that reflects the brand’s values and approach.
  

2. Business Administration & Order Coordination

• Maintain accurate and up-to-date customer records, inquiry details, and order information in the designated CRM, database, or tracking system.
  

• Track customer inquiries and orders throughout the process, including consultations, quotes, deposits, design development, approvals, and follow-ups.
  

• Monitor deadlines, outstanding tasks, and order progress to ensure nothing is overlooked.
  

• Proactively follow up with customers and remind the owners of pending tasks, approvals, and important dates.
  

• Provide general administrative support to keep daily operations organized and ensure customer requests move forward efficiently.
  

3. Social Media Management & Content Creation

• Create social media content using images, background information, brand stories, and creative direction provided by the owners.
  

• Edit images, write engaging captions, and schedule and publish approved posts across relevant social media platforms.
  

• Maintain a consistent brand voice and visual identity that communicates the business’s craftsmanship, personality, and distinctive story.
  

• Monitor social media comments and direct messages, respond to routine inquiries, and engage with the online community.
  

• Support organic audience growth through consistent posting, meaningful engagement, and relevant content.
  

• Review social media analytics and prepare basic reports on content performance, audience engagement, and opportunities for improvement.
  

4. Website Maintenance & Digital Support

• Maintain and update the business website once established, including basic page edits, product information, images, and other website content.
  

• Ensure website information remains accurate, consistent with the brand, and aligned with current products and offerings.
  

• Assist with routine website content updates and basic product management using Shopify or other relevant platforms.
  

• Identify website issues or updates requiring technical assistance and escalate them as needed.
  

Key Attributes

The ideal candidate is:

• Organized and proactive: Keeps records current, tracks outstanding tasks, and follows through without constant reminders.
  

• Creative and brand-conscious: Understands how to create engaging content while maintaining a consistent brand identity.
  

• Customer-focused: Communicates warmly and professionally, making customers feel heard and valued.
  

• Detail-oriented: Handles customer information, order updates, and administrative tasks accurately.
  

• Resourceful and collaborative: Works independently on routine tasks while escalating custom design inquiries and decisions that require the owners’ personal input.
  

Requirements

Ideal Experience & Qualifications

• Experience in social media management, content creation, or digital marketing.
  

• Background in customer service, business administration, sales support, or order coordination.
  

• Strong written English and the ability to communicate clearly, professionally, and in a personable manner.
  

• Excellent organizational skills, with close attention to detail, recordkeeping, deadlines, and follow-ups.
  

• Experience using CRM systems, customer databases, spreadsheets, or inquiry-tracking tools.
  

• Familiarity with social media scheduling tools and platform analytics.
  

• Experience maintaining websites or updating product listings, preferably using Shopify. Squarespace experience is a plus.
  

• Ability to manage multiple tasks, work independently, and take initiative while knowing when to seek guidance from the owners.
  

• A creative mindset and the ability to communicate a brand’s personality and story through content and customer interactions.
  

Benefits

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for five consecutive years!)
  
• Work with an innovative company delivering cutting-edge solutions across multiple industries
  
• Lead a team in a fast-paced, high-growth environment
  
• Competitive salary with opportunities for career advancement
  
• Collaborative, forward-thinking work culture
  
• 21 leave credits plus all client-based holidays
  
• HMO coverage with dependent benefits
  
• Exposure to world-class leadership from both local and international supervisors
  

Ready to take your career to the next level? Apply now!