32000 Php
Basic Functions
Responsible for managing staffing models and scheduling processes
Role & Responsibilities
Manage the scheduling process of the program.
Create agent schedules, IDPs and make necessary adjustments as necessary.
Acts as backup to the WF ...
VCC Link, Inc.
Pasay
8 days ago
40000 Php
Qualification Requirements
• Bachelor’s degree in any discipline
• At least 2 years of professional experience
• Experience in workforce planning would be an advantage
• Good organization skills; able to exercise judgment in day to day work activities
• Flexibility...
VCC Link, Inc.
Taguig
16 days ago
Job Description:
Monitor agent status in real-time.
Monitors inbound operations to ensure optimal staffing levels.
Evaluate adherence and take immediate action to improve performance.
Facilitates real-time discussions with necessary stakeholders.
Responsible in processing...
Kinect Incorporated
Quezon City
15 days ago
Workforce Services Associate Manager
Manila | Mandaluyong | Taguig | Quezon City
JOB DESCRIPTION
Responsibilities:
The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous...
Neksjob Philippines
Mandaluyong
8 days ago
...to resolve any staffing and volume concerns
▪Updating schedules to account for breaks, paid time off, tardiness, etc
▪Using workforce management software and tools to streamline processes and enhance overall efficiency.
▪Perform other ad-hoc data analysis tasks...
WHR GLOBAL CONSULTING
Makati
more than 2 months ago
Bachelor’s degree in any discipline
At least 2 years of professional experience
Experience in workforce planning would be an advantage
Flexibility in working hours to accommodate multiple time zones as needed
Working knowledge of firm standard technology such as IE...
V-Call Center Link (VCC Link), Inc.
Taguig
a month ago
55000 Php
College Degree
2-3 years experience in Workforce Management
Experience with forecasting and scheduling
With supervisory experience handling Lead RTA or Lead WF
Experience in handling all LOB (Email, chat and voice)
Stellar Creations
Pasig
13 days ago
50000 Php
• Minimum two years of operations experience in a call center environment required with experience in staff forecasting and scheduling preferred.
• Earn 45-50k
• Shift: 1pm - 10pm
• Amenable to work in Nueva Vizcaya
VCC Link, Inc.
Bayombong, Nueva Vizcaya
more than 2 months ago
Full-Time
Job Title: Workforce Planning
Job Type: Full - Time
Location: Angeles City, Philippines
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients...
...Job Description
About the Role : As a Workforce Services Manager you will perform the following (but not limited to) duties and responsibilities:
Overall management of the WFM AP and QA cost structure and budget
To support the Command Center leads for sales...
...headcount for any and all upcoming projects from Maxicare
Experience and Training:
Familiarity with IEX and Genesys is a plus
In depth knowledge of all phases of Workforce Management, including planning, forecasting, scheduling and real time intra-day functions....
...Join a global company, winner of hundreds of industry awards
What is your mission?
Ensure the professional development of each workforce specialist that roll up to him/her.
Determine appropriate staffing levels to meet performance goals.
Manage the scheduling...
...value and excellence to your customers.
The Role
You will be responsible for :
Strategic Planning: Develop and implement workforce strategies to optimize staffing levels, enhance productivity, and support business objectives.
Forecasting and Scheduling: Utilize...
...cash giveaways, social events like end of year parties; there's always something fun to get excited about!
Job Description
The Workforce Management Planning and Resource Management Officer is responsible for forecasting, scheduling, staff maintenance in actioning...
TSA Group
Philippines
5 days ago
...balance
Employee referral programs
About the Role:
This is where youu0026rsquoll shine:
Data Analysis:
Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs).
Utilize statistical methods and tools to interpret data...
...make sure our employees are top-notch. So now, we need your full concentration because it’s time to imagine what it’s like being a Workforce Manager.
What does a Workforce Manager really do? Think of yourself as the leader that provides direction in forecasting...
...Responsibilities:
Monitor project performance and communicate with internal and external partners.
Provide guidance to the workforce team about appropriate actions to improve or maintain project performance levels.
Participate in the daily activities of the business...
...JOB PURPOSE:
Will be responsible on overall delivery of workforce management team and ensures that business goals are met while meeting company profitability. Manages manpower plan and capacity based on forecasts or client requirements, consequently coordinating the...
Job Description
Minimum Qualifications
About You: The ideal candidate will have the following skills and experience:
~12 years overall experience with at least 5 years in leadership capacity (managers as direct reports) - (BPO or non-BPO)
~ Well-rounded in all...
...A workforce management manager is responsible for optimizing staff productivity and performance. This involves, (1) forecasting staffing needs, (2) optimizing schedules, (3) monitoring and analyzing data to improve efficiency. They often collaborate with HR and operational...
Dynata
Davao City
2 days ago
...assignment
Ensuresschedule/distribute work for call center.
Works with the client business owners, operations managers and workforce analysts globally in establishing the 2 week rolling schedules.
3.Resolutions for scheduling conflicts and / or special scheduling...
...Job Opening Status In-progress
Country Philippines
Work Experience 5+ years
Job Description
- Develop and implement workforce management strategies to optimize resource utilization and ensure service level agreements (SLAs) are met.
- Lead a team responsible...
OfficePartners360
Philippines
3 days ago
...delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which...
TaskUs
Philippines
1 day ago
...As a Workforce Analyst in our Service Delivery Department, your primary focus will be on analyzing data and building forecasts to anticipate call volume fluctuations and align staffing levels accordingly. With a keen eye for detail, you'll oversee reporting mechanisms,...
Sophi Inc
Cebu City
3 days ago
...Position Summary
As a Senior Workforce Analyst , you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance...
...Five (5) years related work experience in managing HR Information System and Timekeeping System.
With 3 years of experience in workforce analytics, HR analytics, attendance management, or a similar role, with proven expertise in data analysis and attendance...
...Unleash Your Talents with Us!
Hi there, our future Workforce Planner ! Happy to see YOU here.
Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills...
Integrated Office Solutions
Philippines
3 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity...
...huddles are continually optimized to maintain the required coverage.
They will also be positioned to provide feedback specific to workforce management opportunities and to provide feedback on business needs or changes. Monitor incoming queues and works with supervisor...
...As the Workforce Planning Analyst, you will be responsible for analyzing and forecasting the staffing needs of an organization to ensure optimal resource allocation and efficiency. This role involves collecting and interpreting data, creating workforce models, and collaborating...
InterContinental Hotels Group
Makati
4 days ago