...delivery centers in
the Philippines, MicroSourcing remains the country’s largest
provider of offshoring solutions. Level 2 Technician , be 100% YOU with MicroSourcing!
Summary:
The Level II Technician role is designed for a highly skilled individual...
...Additional Requirements:
Communication Skills: Both positions require excellent verbal and written communication skills, as technicians will interact directly with clients and may need to explain technical concepts in non-technical terms.
Team Collaboration:...
Work Setup: Onsite
Schedule: Nightshift
Office location: Eastwood Libis QC Primary Responsibilities For Admin IT
Serve as the first contact with customers who need technical assistance.
Remotely assist users with desktop, server, printer, and other...
...and adherence to
~ service level agreements (SLAs).
~ Escalation Point: Serve as a point of escalation for Level 1
~ technicians, providing guidance and assistance in resolving
~ challenging technical issues.
~ Root Cause Analysis: Conduct root cause...
...Representative - Spanish Bilingual is expected t o:
Manage inbound and outbound calls involving customers, service technicians, and sales associates.
Addresse various call types, such as confirming delivery satisfaction, verifying future scheduled deliveries...