Experience Required:
12-18 months' work experience as a Subject Matter Expert in Microsoft product support, Service Desk, or tech support processes.
Proven ability to gather disorganized data into usable knowledge articles.
Experience troubleshooting Microsoft products...
TASQ STAFFING SOLUTION INC.
Bonifacio Global City, Manila, Metro Manila
a month ago
- CURRENTLY WORK FROM HOME SET UP (HYBRID SET UP IN THE FUTURE)
- FIXED WEEKENDS OFF AND DAYSHIFT SCHEDULE
- MONTHLY ACTIVITY BREATHER
- EARN QUARTERLY INCENTIVE AS MUCH AS 50K
Responsibilities:
* Collaborate with cross-functional teams to identify, attract, and...
VCC Link, Inc.
Makati
22 days ago
Onsite - BGC, Taguig
Qualifications
Graduate of any 4-year course or completed first year in college
Experience in handling escalation calls.
Minimum of 3 years of work experience as an SME in the BPO/shared services industry.
Excellent oral and written communication...
TASQ Staffing Solutions
Taguig
a month ago
55000 Php
Urgent opening for Technical Subject Matter Expert| Earn up to Php 40,000 gross
Position: Technical Subject Matter Expert
Salary: Php 55,000 gross
Industry: IT Company
Location: Ortigas & Pasay
Schedule: Shifting | Hybrid
Job Requirements:
· Bachelor's/College...
JK Network Services
Pasay
more than 2 months ago
40000 Php
Responsibilities:
• Understand customer issues and provide solutions.
• Executes transactions as per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, and policies of the client.
• Meet...
VCC Link, Inc.
Taguig
a month ago
40000 Php
...user confidentiality and data protection at all times.
Minimum Qualification:
• 12 -18 months’ work experience as a ‘’Subject Matter Expert’’ in Microsoft (Product support) / Service Desk/ Tech support process.
• Able to gather disorganized data into usable...
VCC Link, Inc.
Taguig
22 days ago
...Transaction Monitoring Lookback Alert investigations covering money laundering, terrorist financing and tax evasion. As a subject matter expert, you will also provide quality checking, coaching and support for teammates, helping them to develop and grow, whilst helping...
288000 Php per year
VCC Link Inc. is a multi-award-winning firm that offers solutions to offshore and outsourcing companies, addressing business needs such as the supply of quality workforce, customer service training, and turnkey solutions set up and is a champion contributor for the Philippines...
Job Title:
Subject Matter Expert
Job Description
The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Essential Functions/Core Responsibilities
Provide floor support, learning sessions, coaching...
~ Equipped to handle all queries related to reservations, ticketing, redemption, products and services, complaints and grievances, special handling, flight disruptions, booking changes, refunds etc
Grads/undergrads with 2 years completion in college and able to...
Wipro Technologies
Cebu City
1 day ago
Job Description:
Actively support business to achieve debt and credit control targets
Monitoring and managing outstanding debt and unallocated cash processing. Ensuring credit control procedures are followed correctly.
To provide exceptional customer service and...
Sales and Incentives Officer(Sales and Incentives team)
About the Role,
The role will play an integral part in the support of the sales organization’s compensation and bonus programs. This will include monitoring sales compensation results and tracking performance...
Fujitsu Limited
Taguig
5 days ago
This position can assist leads and managers when it comes to training, dealing with escalated calls, and helping transfer knowledge to other team members. It will also free up supervisors to spend more time coaching and working with agents, since team members will rely...
General Customer Care Agent Duties
Being the first point of contact for our customers
Demonstrating confidence while using all different channels (Email & Chat)
Providing general support and building engaging relationships on every customer call or interaction ...
...as business needs dictate.
Job Description:
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assists in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to...
...range of renewables, which will play a key role in the energy system of tomorrow.
They are currently seeking to appoint a Subject Matter Expert (SME), Performance Engineering.
The Performance Engineering team collaborates on cross-functional processes to provide...
Ortigas, Pasig City
Permanent
About the role:
~Provide a strategic PayPal cases support;
~Serve as the primary point of contact for PayPal dispute, claims and issue resolution. Therefore, the PayPal Specialist has the ability to identify potential customer dissatisfaction...
...APIGEE and acts as a Contextual Master
~ Own, troubleshoot and resolve complex technical problems
~ Act as a Consultant and Subject Matter Expert (SME) for the team by coaching and providing technical support, guidance to resolve complex/critical issues
~ Lead and...
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve...
...Transaction Monitoring Lookback Alert investigations covering money laundering, terrorist financing and tax evasion. As a subject matter expert, you will also provide quality checking, coaching and support for teammates, helping them to develop and grow, whilst helping...
Job Description
Job Summary
The Talent Acquisition SME is responsible for mentoring and guiding the team, dedicated to the management of the team's quality of work. This role will supervise the talent acquisition and recruitment admin teams, including work allocation...
...celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
AI & Innovation Subject Matter Expert
The AI and Innovation SME will support the Senior Director of the CS AI and Innovation team in overseeing the AI and...
...The Account to Report (A2R) Subject Matter Expert has extensive knowledge and specialization of Account to Report or Record to Report process(es). Provides organizational support for daily operations, delegation and review of work, delivers training, technical and/or...
Provide critical support to Oceania Finance Management and Head of different Line of Business
Play a key role in the preparation and submission of Profit & Loss Analysis , Variance analysis and Bridging report
Minimum 5 years of experience in Financial Planning/Forecasting...
Fujitsu
Taguig
4 days ago
Position Title: Lead Generation Subject Matter Expert
Work Setup: Work from Home or Work from Office
Schedule: Monday to Friday 9:00 am to 5:00 pm Phoenix Time or 12:00 am to 8:00 am PH Time
Salary: Php 30000.00 Php 70000.00
Join us as we help you become more...
* Responsible for performing transaction research, reconciling numerous data sources for European commercial real estate marketsÂ
* Examines performance of various funds/accounts from additional assets, investor interest and opportunities, and performance outlookÂ
*...
oversee BAU performance of team members
answer payment related inquiries and escalations
champion continuous improvement mindset and standardization of process
drives knowledge management and risk culture within the circle
Track and report team performance ...
...teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled PSAP Functional Subject Matter Expert (FSME) to join their team.
This key program is a multi-year initiative designed to create and refine the Global Template...
Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature. Requires in-depth experience and a high (advanced or expert) proficiency...
Night Shift Hybrid (1x or 2x a week RTO | 3 days WFH)
Office is located in Taguig City
SME:
Tech should at least have one specific expertise on applications. Like (Splunk, Tidal, tidal, SFG, SNG, Informatica PowerCenter, Informatica MDM, Tibco, MACESS, CyberArk...