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- ...programs with 1000 FTEs Expertise in back office capacity planning, forecasting, real time, reporting and scheduling Strong statistical analysis Proficient use of workforce management tools Able to organize large amount of data to identify trends and patterns...
- ...automating task/reports that are manual to reduce cycle time and defects. ~ Proficient user of Excel, SQL and understanding call center statistics a must. ~ Knowledge in VBA, macros, linked data, pivot chart tools, design tools, Google sheets ~ Experience in developing...
- ...Conduct effective resource planning to maximize productivity of resources (manpower, tools, etc.) ● Collate and analyze business statistics for reporting to Management. ● Assist in hiring, onboarding, and/or coach and provide adequate training to personnel to...