Overview

We are seeking a Computer Operations Analyst to support and maintain enterprise data center and cloud environments. This role is responsible for monitoring system performance, ensuring service availability, managing backup operations, and supporting incident resolution in a fast-paced, mission-critical environment.

Key Responsibilities

Monitor and operate midrange systems to ensure high availability and performance of business-critical services
Perform proactive system monitoring and respond to service health issues to prevent disruptions
Execute batch processing schedules and manage related incidents or failures
Conduct first-level troubleshooting, incident handling, escalation, and resolution
Support system administration tasks such as file restoration, account management, and security updates under guidance
Perform system startup and shutdown procedures in accordance with established operational protocols
Drive service restoration efforts during system outages or performance degradation

Backup and Recovery Operations

Monitor backup systems and ensure completion of scheduled jobs
Process data restore requests and troubleshoot backup/restore failures
Analyze logs, identify issues, and escalate complex problems to appropriate teams
Coordinate with internal teams or vendors on backup-related system issues
Maintain backup configurations, including adding or removing systems from policies
Participate in disaster recovery (DR) planning, testing, and execution

Operational Excellence & Reporting

Ensure adherence to service level agreements (SLAs) and processing deadlines
Conduct system health checks and ensure overall environment stability
Generate operational reports, system performance summaries, and incident analyses
Maintain accurate documentation of incidents, resolutions, and procedures
Contribute to knowledge base articles and operational documentation
Review and validate operational readiness for system or environment changes

Collaboration & Continuous Improvement

Work closely with cross-functional teams and external vendors to resolve issues
Support training and onboarding of new team members
Improve operational processes and identify opportunities for efficiency
Ensure effective communication and coordination across teams

Qualifications

Bachelor’s degree in Computer Science or a related field (preferred)
2–4 years of experience supporting cloud platforms (e.g., Azure, AWS, GCP, or similar)
2–4 years of experience with virtualization technologies (e.g., VMware or equivalent)
Experience in Unix/Linux and Windows environments, including system administration fundamentals
Familiarity with enterprise job scheduling and automation tools
Experience with system monitoring and incident management platforms
Exposure to middleware, databases, or enterprise applications is an advantage

Technical Skills

Knowledge of scripting (e.g., shell scripting) and basic web technologies is a plus
Ability to work across multiple platforms and environments (e.g., network, servers, and enterprise systems)
Strong troubleshooting and root cause analysis skills
Understanding of backup and recovery processes in enterprise environments

Core Competencies

Strong analytical thinking and problem-solving skills
Ability to work under pressure in a highly technical, fast-paced environment
High level of accountability, integrity, and attention to detail
Excellent communication and documentation skills
Customer-focused mindset with commitment to service quality
Strong organizational and time management abilities
Proactive, self-motivated, and results-driven

Additional Information

Experience in a high-volume or enterprise operations environment is an advantage
Exposure to retail or large-scale business operations is a plus

Computer Operations Analyst - Data Center Operations