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- ...provider of enterprise-grade conversational AI solutions is seeking a Service Delivery Lead to champion the entire customer journey, from... ...by a knowledgeable team that values collaboration and shared success. With flexible working opportunities onsite in Makati,...
- ...Description Join our Chase Travel team and shape the future of travel services. Be at the heart of innovation as you lead and inspire others.... ...goal setting and action planning Conduct team meetings to share best practices and maintain high performance Foster an...
- ...escalate complex issues to line manager promptly when required Share product feedback or issues internally with relevant departments... ...& Process Compliance (10%) Ensure accurate use of customer service systems (e.g., Gorgias, AP21, Shopify, payment gateways). Maintain...
- ...Customer Service Representative We are seeking enthusiastic and dedicated Customer Service Representatives to join the team. The ideal candidates will be responsible for providing outstanding customer support and ensuring a positive experience for all clients. Responsibilities...
- ...The Account Services Manager's primary duty is to ensure the needs of the client are understood and satisfied by working closely with... ...part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues Work in a corporate culture...
- ...required criteria for call quality standards. • Maintain customer relations with a high degree of internal and external customer service. • Possess effective problem solving skills to ensure timely problem recognition and resolution. • Adhere to internal...
- ...HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses...
216000 Php per year
...all the electronics/semiconductor companies, power plants, pharmaceuticals, government research institutes, academe, testing lab services, and airports operating in the Philippines, top 100 corporations and government institutions. The Role You will be responsible...- ...The Reference Data Services Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and... ...for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire...
- ...Ticket Closure. Mandatory Skills ~Knowledge/exposure on ticketing tools like Service Now, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc ~ Clear understanding of ITIL V3 processes and relationship ~Good...
- ...Job Responsibilities: 1. Be responsible for the daily operation and management of the customer service team in the Philippines, formulate service quality standards (SLAs) and monitor their implementation to ensure that service efficiency and customer satisfaction meet...
- ...Arrangement : Onsite Our Retail Banking Group is looking for experienced professionals to join us in Manila for the role of Service Manager . In this role you will be responsible for overseeing overall store operations ensuring excellent customer service...
- ...Key Responsibilities Maintain the highest level of service standards for our customers via phone, email and chat. Provide accurate, valid and complete information by using the right methods/tools. Maintain customer accounts, including updating information and...
240000 Php per year
...and delivery. Escalating customer feedback as required. Ideal Profile You have at least 1 year experience within a Customer Service role, ideally within the Other Services and Staffing / Executive Search industry. You possess excellent interpersonal as well as...- ...provider of integrated commercial construction and maintenance solutions across Australia dedicated to delivering the highest quality services to a diverse range of clients. The company has earned its reputation through its unwavering commitment to professionalism...
- ...About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests....
- ...and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution. Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations...
- ...values. We’re currently looking to recruit a team of high caliber professionals to join us as Officer, Talent Acquisition Services based in Manila, the Philippines . The role-holder will play a crucial role in our Talent Acquisition process servicing, ensuring...
- ...This is a remote position. SUMMARY The Network Services Engineer plays a key role in ensuring reliable secure and high-performing connectivity for clients by supporting and troubleshooting complex network environments. This role is responsible for managing...
- ...The Reference Data Services Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations...
240000 Php per year
Key Responsibilities: Handle customer calls, emails, or chat inquiries professionally Provide information and resolve customer concerns Accurately document interactions in the system Follow account-specific guidelines and procedures Maintain quality and ...- ...further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and... ...Create robust team environment where skills and knowledge are shared to achieve team and business goals. Brief team members regularly...
- ...Job Description: We are looking for passionate Customer Service Representatives who will provide excellent customer support in line with our service standards and client requirements. The role involves ensuring high-quality service delivery, meeting performance metrics...
- ...Description POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary...
- ...dedicated to exceeding client expectations and driving operational excellence. Make your mark as a leader in travel management. As a Servicing Travel Advisor Lead in Chase Travel, you will play a pivotal role within our team, coordinating travel logistics and resolving...
- Responsibilities: Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits...
- ...This is a remote position. SUMMARY The Service Desk Dispatcher is responsible for real-time intake, prioritization, routing, and coordination of service requests to ensure tickets are assigned to the right technician, at the right priority, at the right time....
- ...innovation, and professional growth. Advance your career while making a difference in the financial industry. Help us deliver exceptional service and solutions in a rapidly expanding operation. As a Trading Services Analyst within the Margin Services Operations team , you...
- ...and governance of Statements of Work (SOWs), ensuring SLAs are met consistently. Manage day-to-day operations, ensuring smooth service delivery according to client requirements and expectations. Identify, resolve, and implement preventative measures for service delivery...
- ...Supports all stages of the sales cycle and customer journey—from prospecting and nurturing to closing, upselling, negotiating, and servicing. Ensures exhibitors complete their dashboards and fully appreciate the benefits of completing their profiles using Atlas....