...Shifting Schedules
Required qualifications:
> Completed at least 1 Year in College (no back subjects)
> At least 18-36 months of Service Desk/ TSR Hardcore tech Experience
> Experience with IT infrastructure and Business applications, Password reset, and Ticketing...
TASQ Staffing Solutions
Taguig
16 days ago
23000 Php
Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Customer Service Representative. They will join our team in Mandaluyong at Eton Cyberpod Ortigas.
Your Key Responsibilities
Assist customers with inquiries, concerns, and requests...
Metacom BPO
Mandaluyong
5 days ago
50000 Php
Title: IT Service Desk Support
Contract Duration: 8 months
Work Arrangement: Onsite
Location: McKinley West, Taguig
Salary Offer: Php46,000 + Php4,000 non taxable allowance
Qualifications:
· 4 to 6 years of IT Service Desk experience
· At least 1 year of experience...
Eteam Workforce Private Corporation
Taguig
17 days ago
50000 Php
...prioritise, and monitor all incidents and request reported to the Service Centre
Monitoring call volumes and trends to identify... ...including Problem and Change Management
Support all Service desk Incidents and requests to meet Service Level Agreements (SLAs)...
ETeam PH
Taguig
24 days ago
25000 Php
At least 1 year of experience in MacOS troubleshooting and configuration
Willing to do overtime
Familiar in iOS code is a plus
Will be deployed in our business partners
Collabera Digital
Taguig
24 days ago
100000 Php
...Qualifications:
> Fluent in English and Cantonese
> At least 2 years experience in technical support (can be BPO but preference is service desk type of work)
> Amenable to work in a 24x7 schedule, mid-shift
> Onsite setup for the first 3 months (and will then transition...
TASQ Staffing Solutions
Taguig
12 days ago
Your future duties and responsibilities:
Your main responsibilities as a Multilingual Service Desk Analyst are as follows:
• Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual...
Gratitude Philippines
Taguig
11 days ago
21000 Php
● Follow standard operations and procedures.
● Recognize and escalate priority problems in accordance with Client standards.
● Ensure one call resolution prioritizing customer satisfaction.
● Perform basic troubleshooting when necessary.
METACOM EASTWOOD
Mandaluyong
a month ago
16000 Php
Responsibilities:
Provide Front desk reception duties for the office which includes handling of phone calls and manage internal &... ...independently
Possess a good professional image, excellent phone mannerism, and enthusiasm in customer service.
active and highly resourceful.
Bonavita Philippines
Pasig
a month ago
16000 Php
Duties are to manage all secretarial and receptionist responsibilities at our main entrance desk. You will carry out a variety of tasks, including helping clients and taking calls and queries.
DIn Autoalaga Car Tint and Detailing Services
Carmona, Cavite
12 days ago
30000 Php
LOCATION: QUEZON CITY AND CEBU, PHILIPPINES
JOB TITLE: SERVICE DESK ANALYST
The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives...
BEST CAREERS AND OPPORTUNITIES
Quezon City
a month ago
...The Service Desk Agent (1st Line) role is responsible for providing excellent service to our customers within our 24/7 operations team. The Service desk agent will be the first port of call for our customers via telephone and email, responsible for managing incidents...
...flexible and optimal Internet performance. We strive to design services and solutions to meet customers' needs and create a seamless... ...multicultural, and equitable environment.
THE ROLE:
The Service Desk Agent is a Customer facing role (24x7) and a part of Global Support...
...possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value,... ...values as a company and is vital to our success.
Global Service Desk Agent
Are you ready to launch your career in customer service to...
...products, operating system, basic networking, PCs).
Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.
Process. Documents actions taken in resolving routine customer...
...interest in computer systems and the latest technologies
The ability to learn new technologies quickly
The ability to communicate complex procedures to other colleagues
Commercial and business awareness
High customer services skills and troubleshooting ability....
...provide our customers with an unprecedented range of products and services to move their business forward.
UBT has a unique value... ...serving customers from multiple time zones.
• Undertake Service Desk projects, such as desktop hardware and software deployments....
~ At least two years of IT technical support or service desk experience
Additional Job Description
Provide first level IT support... ...problems, and other IT related issues. Interacts with call center agents, office staff, and remote and home workers via calls, chat,...
TELUS International.
Metro Manila
2 days ago
...receive comprehensive training on product, services, tools, systems, and customer service... ...Assess training needs within the service desk and develop strategies to address knowledge... ...Provide ongoing coaching and feedback to the agents to improve their performance, call...
...A Service Desk Agent provides customer support to end users of IT services provided by the company. As a Service Desk Agent, you’ll troubleshoot customers’ issues, carry out network repairs and collaborate with other technical profiles to help solve customers’ problems...
...Must-Have
1. Strong in Communication skills and interpersonal skills with exposure to handling Service Desk calls and experience in providing EUC services
2. Knowledge on Desktop engineering, Active Directory, VPN, Intune Mobile device management, VDI, Microsoft Office...
~4 years of service desk, customer service, and support experience with problem solving involving hardware, software, and networks.
~ Minimum... ...~ Prior Team/Shift Management experience of at 8-10 level 1 agents
~ Good Communications skills – both spoken and written.
~...
...Requisition Number: 94409
BASIC FUNCTION
Position Overview
The IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front...
...Qualifications:
~4 years of service desk, customer service, and support experience with problem solving involving hardware, software,... ...~ Prior Team/Shift Management experience of at 8-10 level 1 agents
~ Okay to work onsite in Mckinley Hill, Taguig.
Job Responsibilities...
HCL Technologies
Taguig
4 days ago
...Responsibilities:
Manage and provide effective guidance to a team of 15-20 Service Desk Engineers, delivering L1 IT support from head office and remotely
Create an inspiring, motivational team environment with an open communication culture
Monitor individual...
Service Desk Analyst
Position Description
Want to expand your experience in one of the world's largest IT and business consulting services firms?
JOIN CGI PHILIPPINES!
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical...
..., automation of the above where appropriate.
Documenting procedures, fixes and other useful information as part of a working service desk.
Receive, manage and resolve service desk tickets, working to SLAs.
Implementing and managing effective monitoring solutions...
Cloudstaff
Philippines
3 days ago
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve...
...behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 22,000 employees in over 350... ...team is currently seeking to fill full-time Tier 1 Service Desk Analyst positions whose primary role will be to provide prompt and...
Stantec Consulting International Ltd.
Makati
2 days ago
Responsibilities:
Identify ciritical and high priority outages/downtimes
Triage, record, and maintain incidents/requests information to aid current and future resolutions
Resolve incidents/fulfill requests at first contact
Own (single point of contact), escalate...