...document
Identify changes that need to be made to our evaluation tool
Create and update standards as appropriate
Create scripting and resources for agents when requested or needed
Provide in-depth comments on evaluations for manager coaching
Train new members...
...join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers,...