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- ...call in/out. ▪ Agent will work with customer/techs on site to offer basic hardware troubleshooting and if need be, perform remote desktop support via laptop. ▪ Agent will also work as a liaison between customer/tech and higher tiered support at times....
- ...and resolve issues before they impact clients. ~ Technical Support: Provide timely support for technical issues, in both remote and onsite capacities. Document and track support requests through the ticketing system and maintain thorough documentation...
- ...troubleshooting and issue resolution. Monitor and maintain client networks and systems, ensuring their uptime and efficiency. Provide remote and on-site technical support for a range of IT issues. Document and track service requests through our ticketing system,...
- ...Job Description The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and...
- ...monitoring assistance and case management through resolution of internet and network outages ~ Notification of outages to practice and remote troubleshooting of hardware status with employees ~ Working with ISPs, circuit carriers to monitor and manage including tracking...